Call Center Software
Research and reviews for call center software
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About Call Center SoftwareCall center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:
- InContact Cloud Contact Center Platform
- 8x8 Virtual Contact Center
- Salesforce Service and Support
- Telax Hosted Call Center
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Top Call Center Blog Posts
Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison?
For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.
Popular Call Center Solutions
inContact is a cloud-based call center software solution that provides interactive voice response (IVR) and cloud PBX. This top call center software provides numerous call center tools such as multi-channel ACD, CRM integrations, customer feedback management, quality monitoring and disaster recovery. With workforce management and optimization, administrators can be sure that call center agents are providing the best customer service.
RingCentral Professional is VoIP software that facilitates business call routing processes, allows users to set customized routing rules for both calls and faxes, and enables users to receive and accept calls from any location. The platform allows users to receive calls on smartphones via free apps, as well as set up toll-free numbers and department extensions, and works to reduce costs by utilizing internet VoIP on both iPhone and Android devices.
8x8 Virtual Contact Center is a virtual call center solution that delivers greater agent productivity and flexible call center management. The suite works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.
Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.
AVOXI Virtual Call Center Software is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them.
Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team's performance and efficiently queues and distributes calls and emails across a team.