Five9 Call Center Software Review

Product Snapshot

Product Pricing

Product is offered in annual or month-to-month contracts.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in various industries.

Select Customers

Siemens, NetSuite, firstSTREET, American Support, Gateway One

About Five9 Call Center Software

Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.

The software has the ability to maximize up- and cross-sell opportunities with the ability to route interactions efficiently to agents. The platform has an easy-to-use agent desktop helps agents resolve customer problems quickly and has special supervisor features that include silent monitoring, whisper coaching, chat and barge-in.

About the Company

Five9 was founded in 2001 and is headquartered in San Ramon, California.

Five9 Call Center Software Key Features

Positively impact customer loyalty and the bottom line
Reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools
Maximize up- and cross-sell opportunities with the ability to route interactions efficiently to agents
Easy-to-use agent desktop helps agents resolve customer problems quickly
Supervisor features include: silent monitoring, whisper coaching, chat and barge-in