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VIRTUAL CALL CENTER

– CorvisaCloud CorvisaOne Review

Product Snapshot

Technology

CorvisaCloud CorvisaOne is available as a SaaS solution that requires no additional hardware.

Customer Focus

CorvisaCloud works with enterprise and mid-sized customers.

Selected Customers

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About CorvisaCloud CorvisaOne

- CorvisaCloud CorvisaOne CorvisaCloud CorvisaOne is a virtual call center software solution that works completely inside Salesforce to take care of customer service operations. As customer calls start to come in, users can easily route them to agents best suited with handling them and initiate call queues during busy hours. Meanwhile, the program automatically logs all call data and can display all call activity. During the calls themselves, agents can freely pull up customer information and route calls to others. Outgoing call agents can make use of the system’s autodialer, and users can generate and edit dialogue scripts. Lastly, CorvisaCloud CorvisaOne can manage call campaigns and track their progress.

About CorvisaCloud
CorvisaCloud was founded in 2012 and is headquartered in San Jose.

CorvisaCloud CorvisaOne Key Features

  • SaaS virtual call center software solution
  • Works inside Salesforce
  • Allows users to route calls to agents best suited for dealing with them
  • Can start call queues during peak hours
  • Agents can pull up customer information and transfer calls during phone conversations
  • Tracks all call activity and quality levels
  • Runs full call campaigns

 

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