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VIRTUAL CALL CENTER

Synety CloudCall Click Review

Product Snapshot

Pricing

Pricing is $30 a month for each user.

Technology

Synety CloudCall Click is available as a SaaS solution that requires no additional hardware.

Customer Focus

Synety works with multinational, enterprise and mid-sized customers.

Selected Customers

Allen Recruitment Consulting, OasisHR, Initiafy, Catchy, Qwerty IT Services

About Synety CloudCall Click

Synety CloudCall Click Synety CloudCall Click is a virtual call center software solution that allows users to place phone calls from third party CRM and email applications. The program can integrate with both SaaS and on-premise platforms and places calls whenever users click on button. As users talk with customers, the system automatically logs all calls and can play back recordings as needed. On the management side of operations, users can track all employee activity and see which agents are currently on the phone. Users can search for individual calls through a number of details, and the product can rate calls based on how well the caller performed on the phone. Lastly, Synety CloudCall Click can monitor calls for any suspicious activity.

About Synety
Synety was founded in 2011 and is headquartered in Boston.

Synety CloudCall Click Key Features

  • SaaS virtual call center software solution
  • Works directly within third party CRM and email platforms
  • Users place calls by clicking on a button
  • Can work with both on-premise and SaaS clients
  • Automatically records all calls for future reference
  • Users can rate calls based on how well the caller performed on the phone
  • Shows each user’s current phone status

 

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