For most companies, the call center is the primary mode of communication between a company and its existing or potential clients. Call centers can take many forms, from a small team of agents that handle inbound phone calls, to contact centers that include web support and live chat or IM, to virtual call center organizations providing support from around the globe.
Call center applications have evolved considerably, making it important for businesses to ensure that their infrastructure is up to date and incorporates the latest efficiency-promoting functions. Use our Top 10 Call Center Vendor Report as a guide to learn all about:
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