Trial period available – contact vendor directly for details.
Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with midsize companies in multiple industries.
Contact vendor directly for case studies.
Hydra is virtual call center software that allows users to distribute calls to call center agents through distinct intelligent routing strategies, regardless of whether agents are working from the office, from home or on the road, and regardless of what device agents are using including PC, tablet or mobile phone. The platform enables users to manage, monitor and control agents without requiring a physical infrastructure, IP terminals, or SIP trunks, audit calls and agents in real-time, and measures and reports on KPIs on metrics such as queue size and wait time.
The software provides users with a voice biometrics system for client identification, call classification, caller authentication, and for filtering calls based on previous conversations. Additionally, the platform is equipped with whisper coaching tools that enable supervisors to coach agents without the caller hearing them, call prioritization based on caller line such as VIP lists, black lists, or white lists, and enables users to send post-call surveys.
Dialoga is headquartered in New York.