Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with companies of all sizes across multiple industries.
Contact vendor directly for case studies.
MaestroQA is customer service quality assurance software that helps teams identify issues, coach agents, and measure impact. The platform enables users to focus on important metrics such as CSAT and resolution time, is designed to integrate with the user’s existing software solutions such as email support, live chat, and phones calls, and supports multiple third-party systems such as Zendesk, Salesforce and Salesforce Desk, Intercom, Kustomer, and Freshdesk.
The software enables users to create and utilize custom scorecards, provides agents with feedback dashboards for visibility into agent performance, and allows users to create workflow automation rule that automatically share specific tickets with the user’s team. Additionally, the platform is SOC2 certified, and complies with EU-US Privacy Shield in order to support companies that maintain an international presence.
MaestroQA was founded in 2013 and is headquartered in New York City.