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Boomtown Relay Review

Product Snapshot

Product Pricing

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Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with SOHO to large companies across multiple industries.

Select Customers

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About Relay

Boomtown Relay Relay is an intelligent platform for technology support and customer service that enables users to deliver simple, predictive, and personal experiences at scale. The platform is powered by the Relay Technology Index, a comprehensive global index of business technology currently available that combines a universal technology dictionary with curated knowledge and insights from millions of support interactions.

The software uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to the user’s agents or directly to the user’s customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more the platform is utilized, the smarter it gets. Additionally, the platform also has an expert network where users can seamlessly access remote and field services to augment their existing operations without adding headcount.

About the Company

Boomtown was founded in 2014 and is headquartered in Tiburon, California.


Relay Key Features

  • Supports automation in order to create more efficient agents
  • Provides a modern knowledge base accessible by chatbots
  • Equipped with chatbot functionality for automating FAQ answers and intelligently routing complex issues
  • Omnichannel support across chat, email, SMS, phone, video and social
  • Supports team collaboration by allowing users to share tickets internally or across organizations
  • Network and technology monitoring capabilities for remotely managing technology across distributed locations
  • Ticket management system for organizing and resolving interactions from all channels within a single Smart Inbox
  • Detailed reporting and analytics presented in modern visual dashboards
  • Pre-built integrations to systems of record along with SDKs to install chat in the user’s applications and robust APIs for unlimited flexibility


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