Boomtown Relay Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with SOHO to large companies across multiple industries.

Select Customers

Contact vendor directly for case studies.

About Relay

Relay is an intelligent platform for technology support and customer service that enables users to deliver simple, predictive, and personal experiences at scale. The platform is powered by the Relay Technology Index, a comprehensive global index of business technology currently available that combines a universal technology dictionary with curated knowledge and insights from millions of support interactions.

The software uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to the user’s agents or directly to the user’s customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more the platform is utilized, the smarter it gets. Additionally, the platform also has an expert network where users can seamlessly access remote and field services to augment their existing operations without adding headcount.

About the Company

Boomtown was founded in 2014 and is headquartered in Tiburon, California.

Relay Key Features

Supports automation in order to create more efficient agents
Provides a modern knowledge base accessible by chatbots
Equipped with chatbot functionality for automating FAQ answers and intelligently routing complex issues
Omnichannel support across chat, email, SMS, phone, video and social
Supports team collaboration by allowing users to share tickets internally or across organizations
Network and technology monitoring capabilities for remotely managing technology across distributed locations
Ticket management system for organizing and resolving interactions from all channels within a single Smart Inbox
Detailed reporting and analytics presented in modern visual dashboards
Pre-built integrations to systems of record along with SDKs to install chat in the user’s applications and robust APIs for unlimited flexibility