Contact vendor directly for pricing information.
Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with SOHO to large companies across multiple industries.
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Relay is an intelligent platform for technology support and customer service that enables users to deliver simple, predictive, and personal experiences at scale. The platform is powered by the Relay Technology Index, a comprehensive global index of business technology currently available that combines a universal technology dictionary with curated knowledge and insights from millions of support interactions.
The software uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to the user’s agents or directly to the user’s customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more the platform is utilized, the smarter it gets. Additionally, the platform also has an expert network where users can seamlessly access remote and field services to augment their existing operations without adding headcount.
Boomtown was founded in 2014 and is headquartered in Tiburon, California.