CALL CENTER

CUSTOMER SERVICE

SERVICE DESK

Indition OrderDesk Review

About Indition OrderDesk

Inditon OrderDesk is an intuitive customer management software solution that allows call center agents to quickly place and manage orders, manage customer accounts, and offers apps so users can monitor agents, manage call queues, respond to escalations and set up new users from mobile devices. The platform allows users to create escalation hierarchies through assignment rule configuration, as well as logs all interactions for tracking purposes.

The software provides users with a Q&A feature that lets employees post issues or questions alongside answers provided by other users and system admins. Additionally, the platform allows users to create multiple sites and assign those sites to specific time zones, ensuring that callbacks are assigned to teams in the same time zone as the caller.

About the Company

Indition Software was founded in 1997 and is headquartered in San Diego, California.

Indition OrderDesk Key Features

• SaaS-based ordering system with an intuitive call center-based CRM solution
• Includes the complete Indition ServiceDesk product while also adding full blown eCommerce and order management capabilities
• Includes a rich set of tools to enable call center agents to quickly place or manage an order or manage an account
• Indition OrderDesk app allows users to manage order desk and customer service solutions on-the-go – available on both iOS and Android devices
• Extensive platform allows for custom-built modules to be added to the user’s account based on specific company needs
• Integrates with virtually any ERP that supports third party APIs to allow for one seamless system
• Reporting modules allow users to track the amount of callbacks being handled by agents, as well as the amount of time from accepting a callback to when it gets handled