Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with SOHO, small, midsize and large companies.
Contact vendor directly for case studies.
Inditon OrderDesk is an intuitive customer management software solution that allows call center agents to quickly place and manage orders, manage customer accounts, and offers apps so users can monitor agents, manage call queues, respond to escalations and set up new users from mobile devices. The platform allows users to create escalation hierarchies through assignment rule configuration, as well as logs all interactions for tracking purposes.
The software provides users with a Q&A feature that lets employees post issues or questions alongside answers provided by other users and system admins. Additionally, the platform allows users to create multiple sites and assign those sites to specific time zones, ensuring that callbacks are assigned to teams in the same time zone as the caller.
Indition Software was founded in 1997 and is headquartered in San Diego, California.