Platform is available as both a SaaS solution and as an on-premise solution.
Vendor works with midsize, large and multi-national enterprises across multiple industries.
Contact vendor directly for case studies.
RichCall is call center software that enables users to accept phone calls form their website and turn those calls into collaborative sessions. The platform provides support staff with co-browsing, file sharing and smartphone video functionalities in order to enable support staff to help customers faster and to enable sales representatives to sell more efficiently.
The software is designed to work as both a standalone system as well as integrated within the user’s existing contact center including Cisco and Genesys, allows users to send and share text messages, documents and images, and is designed to be customized in order to best match the user’s workflow. Additionally, the platform can be embedded within the user’s mobile apps and natively into the user’s existing text chat tools, is equipped with screen sharing capabilities, and enables users to accept calls without an existing contact center or IP-PBX.
Aurus was founded in 2009 and is headquartered in Russia.