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VIRTUAL CALL CENTER
CloudCall Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with midsize, large and multi-national enterprises.
Select Customers
Contact vendor directly for case studies.
About CloudCall
CloudCall is a virtual call center software solution that works inside CRM platforms to place outgoing calls and field incoming ones. Each time an incoming call arrives, the program notifies the user and pulls up the appropriate CRM record.
During calls, users can record notes and have their complete conversations recorded for future reference. In the event that users need to place outgoing calls, they can initiate them directly from within their CRM and email clients. The system can additionally host conference calls for up to 10 individuals, and users can set up workflows for how incoming calls get distributed. Lastly, the platform Contact Centre can automatically attach calls to the CRM records they are associated with.
About the Company
CloudCall was founded in 2011 and is headquartered in Leicester.
CloudCall Key Features
- SaaS virtual call center software solution
- Works directly within third party CRM and email platforms
- Notifies users of incoming calls and pulls up the associated CRM record
- Can attach calls and notes to CRM records
- Automatically records all calls for future reference
- Can host conference calls for up to 10 people
- Uses workflows to handle incoming call distribution
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