Call Center Software
Research and reviews for call center software
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About Call Center SoftwareCall center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:
- InContact Cloud Contact Center Platform
- 8x8 Virtual Contact Center
- Salesforce Service and Support
- Telax Hosted Call Center
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Top Call Center Blog Posts
Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison?
For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.
Popular Call Center Solutions
Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication to deliver service on customers’ own terms. Through phone calls, text, IM, email or chat, Avaya Aura Contact Center helps your company adapt to the changing dynamics of consumer communication.
A hosted call center solution, 8x8 Virtual Contact Center is built with powerful yet flexible call center management tools to improve agent productivity and customer service, but at a lower cost than traditional call center solutions.
Enghouse Interactive Contact Center Solutions is a call center software that covers all areas of contact center operations.
Vocalcom is a cloud-based call center solution that provides comprehensive support for both in-house and virtual call center agents.
Vivantio Service Desk is a comprehensive solution that can scale up or down, supporting the needs of global enterprises that have over 100 support agents, as well as companies with single technicians.
Avaya Business Advocate is a type of call center software that provides your business with a single universal queue that lets you manage all voice, email and web chat interactions with customers. Avaya Business Advocate takes into account all objectives and customer values and automatically matches up customers with the best agent for their specific needs.