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Call Center Software
Research and reviews for call center software

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About Call Center Software

About Call Center Software

Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:
  • InContact Cloud Contact Center Platform
  • 8x8 Virtual Contact Center
  • Salesforce Service and Support
  • Telax Hosted Call Center

Articles

Popular Call Center Solutions

inContact

inContact

inContact is a cloud-based call center software solution that provides interactive voice response (IVR) and cloud PBX.

RingCentral Professional

RingCentral Professional

RingCentral Professional is a call center platform designed managing inbound calls for mobile professionals on the go. The platform includes features such as inbound call management, use with any existing phone system and toll free or local number for voice and fax. The application has voicemail with free email delivery, internet fax (send and receive), advanced call forwarding and auto-receptionist.

8x8 Cloud Contact Center

8x8 Cloud Contact Center

8x8 Cloud Contact Center is a hosted call center solution that delivers greater agent productivity and flexible call center management. The 8x8 Cloud Contact Center works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.

Five9 Call Center Support

Five9 Call Center Support

Five9 Call Center Support is a helpdesk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.

AVOXI Smart Queue

AVOXI Smart Queue

AVOXI Virtual Call Center Software is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them.

Enghouse Interactive Contact Center

Enghouse Interactive Contact Center

Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team's performance and efficiently queues and distributes calls and emails across a team.