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Call Center Software
Research and reviews for call center software

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About Call Center Software

About Call Center Software

Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:
  • InContact Cloud Contact Center Platform
  • 8x8 Virtual Contact Center
  • Salesforce Service and Support
  • Telax Hosted Call Center


Popular Call Center Solutions

Avaya Aura Contact Center

Avaya Aura Contact Center

Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication to deliver service on customers’ own terms. Through phone calls, text, IM, email or chat, Avaya Aura Contact Center helps your company adapt to the changing dynamics of consumer communication.

8x8 Virtual Contact Center

8x8 Virtual Contact Center

A hosted call center solution, 8x8 Virtual Contact Center is built with powerful yet flexible call center management tools to improve agent productivity and customer service, but at a lower cost than traditional call center solutions.

Enghouse Interactive Contact Center Solutions

Enghouse Interactive Contact Center Solutions

Enghouse Interactive Contact Center Solutions is a call center software that covers all areas of contact center operations.



Vocalcom is a cloud-based call center solution that provides comprehensive support for both in-house and virtual call center agents.

Vivantio Service Desk

Vivantio Service Desk

Vivantio Service Desk is a comprehensive solution that can scale up or down, supporting the needs of global enterprises that have over 100 support agents, as well as companies with single technicians.

Avaya Business Advocate

Avaya Business Advocate

Avaya Business Advocate is a type of call center software that provides your business with a single universal queue that lets you manage all voice, email and web chat interactions with customers. Avaya Business Advocate takes into account all objectives and customer values and automatically matches up customers with the best agent for their specific needs.

Top Experts

  • Sheldon Smith Avatar

    Sheldon Smith

    Senior Product Manager

    XO Communications

    Sheldon Smith, Senior Product Manager at XO Communications, the nationwide provider of telecommunication services. Sheldon has an extensive background in Unified Communications and in his ... (more)

  • Lynn Lee Avatar

    Lynn Lee

    Aspect Software

  • Alicia Gray Avatar

    Alicia Gray

    Marketing Manager

    Vcare Technology

    Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the BPO Services Provider of the world, ... (more)

  • Kiri Picone Avatar

    Kiri Picone

    Kiri is a former marketing team member.

  • Rick Suhm Avatar

    Rick Suhm

    Regional Manager

    Call Center Software

    Industrial CRM consultant Clients include: Toshiba International, Pratt & Whitney, Kidde Fire, ITT Aerospace, Neodyne Gardner Denver, United Equipment, Wika Instruments, Atlas Copco, Ashcroft Germany to name ... (more)

  • Mitch Perkal Avatar

    Mitch Perkal

    Staff Writer

    Aspect Software

    Mitch Perkal writes on behalf of Aspect Software, a global provider of workforce management software, call center solutions, and predictive dialers. Aspect helps you build, ... (more)