Call Center Software
Research and reviews for call center software
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About Call Center SoftwareCall center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:
- InContact Cloud Contact Center Platform
- 8x8 Virtual Contact Center
- Salesforce Service and Support
- Telax Hosted Call Center
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Top Call Center Blog Posts
Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison?
For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.
Popular Call Center Solutions
inContact is a cloud-based call center software solution that provides interactive voice response (IVR) and cloud PBX.
RingCentral Professional is a call center platform designed managing inbound calls for mobile professionals on the go. The platform includes features such as inbound call management, use with any existing phone system and toll free or local number for voice and fax. The application has voicemail with free email delivery, internet fax (send and receive), advanced call forwarding and auto-receptionist.
A hosted call center solution, 8x8 Virtual Contact Center is built with powerful yet flexible call center management tools to improve agent productivity and customer service, but at a lower cost than traditional call center solutions.
Five9 Call Center Support is a helpdesk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.
AVOXI Virtual Call Center Software is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them.
Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team's performance and efficiently queues and distributes calls and emails across a team.