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Call Center Software
Research and reviews for call center software

Kiri Bowman

Kiri Bowman

Writer and Marketing Coordinator, Business-Software.com
Call center software is vital in managing call center operations, supporting service agents and offering insight into call center performance. Our Business-Software.com editors put together this collection of product reviews, articles, white papers and more to simplify your search for the perfect business call center software.

Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions.

Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:

  • InContact Cloud Contact Center Platform
  • 8x8 Virtual Contact Center
  • Salesforce Service and Support
  • Telax Hosted Call Center

Popular Call Center Solutions

inContact Platform 2.0

inContact Platform 2.0

inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.

RingCentral Professional

RingCentral Professional

RingCentral Professional is a cloud telephony software solution that offers a robust set of features for the workspace.

Avaya Aura Contact Center

Avaya Aura Contact Center

Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication.

Five9 Virtual Contact Center

Five9 Virtual Contact Center

Five9 Virtual Contact Center provides an all-inclusive suite of on-demand tools for small to global call centers serving a wide variety of industries.

8x8 Virtual Contact Center

8x8 Virtual Contact Center

A hosted call center solution, 8x8 Virtual Contact Center is built with powerful yet flexible call center management tools.

LiveOps Platform

LiveOps Platform

The LiveOps Platform improves the quality of your business’ customer experiences by providing the largest cloud-based contact center in the world.

Top Call Center Experts