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Call Center Software
Research and reviews for call center software

Kiri Bowman

Kiri Bowman

Writer and Marketing Coordinator, Business-Software.com
Call center software is vital in managing call center operations, supporting service agents and offering insight into call center performance. Our Business-Software.com editors put together this collection of product reviews, articles, white papers and more to simplify your search for the perfect business call center software.

Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions.

Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:

  • InContact Cloud Contact Center Platform
  • 8x8 Virtual Contact Center
  • Salesforce Service and Support
  • Telax Hosted Call Center
  • Top Call Center Software Trends

    Top Call Center Software Trends Articles

    Top Features of Call Center Software

    Top Features of Call Center Software

    Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the calling process and drive customer satisfaction. Come find out what some of the top features of call center software are!

    4 Reasons Why You Should Switch to Cloud-Based Call Center Software

    4 Reasons Why You Should Switch to Cloud-Based Call Center Software

    Today's cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security.

    Answering the Call: The Next Generation in Call Center Software

    Answering the Call: The Next Generation in Call Center Software

    Whether in a B2B or B2C environment, the next generation of call center software seeks to improve upon the traditional call center model by providing a new suite of support resources. ACD call center software, IVR, workflow management and CRM integration are all important features included in today's best call center software.

    Retail Call Centers: The Key to Creating Happy, Loyal Customers

    Retail Call Centers: The Key to Creating Happy, Loyal Customers

    Retailers need to struggle more than ever to retain their present customers. In addition, they also need to attract new customers. This is the reason many retailers have diversified their arenas and explored new channels for improvement of sales. Interestingly, the new trend of retail call centers is picking up fast in the retail industry.

  • Virtual Call Center

    Virtual Call Center Articles

    Virtual Call Centers: The Economical Approach to Customer Service

    Virtual Call Centers: The Economical Approach to Customer Service

    Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The benefits of such a virtual solution far outweigh any associated cons.

    Why Telecom Companies Can't Survive Without a Billing System

    Why Telecom Companies Can't Survive Without a Billing System

    We can't deny that billing remains the most important part of any telecom business. In addition, the fact that people all over the world have everything ranging from the traditional landline phone sets to the latest smartphones has augmented its importance. Moreover, the availability of choices allows a customer to opt for a service of his choice.

    From the Community: Virtual Call Center Software for an On-Premise Contact Center

    From the Community: Virtual Call Center Software for an On-Premise Contact Center

    This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center to uncover which is cost-effective and functional for an on-premise call center.

    Using Call Center Software to Manage Remote Agents

    Using Call Center Software to Manage Remote Agents

    Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage your virtual call center and reap many benefits, which include broader availability and greater continuity of service at all times.

  • VoIP Services Best Practices

    VoIP Services Best Practices Articles

    The VoIP and CRM Duo: Why Their Integration Makes Sense

    The VoIP and CRM Duo: Why Their Integration Makes Sense

    Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity multiplier that would happen if a VoIP phone system were integrated with a business’s CRM software.

    Business VoIP Phone Services: Not All They Are Cracked Up to Be

    Business VoIP Phone Services: Not All They Are Cracked Up to Be

    While there are serious advantages to switching your organization's telephony over to voice over Internet Protocol (VoIP), VoIP service is still far from perfect for every office setup. Power failures, bandwidth demands and other issues may arise when using VoIP services. Here, we break down the potential problems you might encounter after installing your business VoIP phone service.

    4 Tips to Get the Most Out of Your VoIP Service

    4 Tips to Get the Most Out of Your VoIP Service

    The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow these 4 steps to ensure that implementation goes smoothly. Adopting the best VoIP service translates into lower costs, plus a reduced number of services you need to manage.

  • View All Blog Posts

    Top Call Center Blog Posts

    Top Features of Call Center Software

    Top Features of Call Center Software

    Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the calling process and drive customer satisfaction. Come find out what some of the top features of call center software are!

    Zingaya's On-Browser Calls Spark A Toll-Free Revolution

    Zingaya's On-Browser Calls Spark A Toll-Free Revolution

    While we were still in the age of impersonal phone trees and dropped cell phone calls, Zingaya helped narrow the distance between customer and service. We had the pleasure of speaking with Alexey Aylarov, co-founder and CEO of Zingaya, about the next generation of toll-free calling.

    4 Reasons Why You Should Switch to Cloud-Based Call Center Software

    4 Reasons Why You Should Switch to Cloud-Based Call Center Software

    Today's cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security.

    Why Companies Have Slowly Taken To Outsourcing Customer Service

    Why Companies Have Slowly Taken To Outsourcing Customer Service

    These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer service is a must. In general, the services offered by outsource contact centers are used to provide customer support. These services form the backbone of the interactions that take place with existing as well as potential customers.

Popular Call Center Solutions

inContact Platform 2.0

inContact Platform 2.0

inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.

RingCentral Professional

RingCentral Professional

RingCentral Professional is a cloud telephony software solution that offers a robust set of features for the workspace.

Avaya Aura Contact Center

Avaya Aura Contact Center

Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication.

Five9 Virtual Contact Center

Five9 Virtual Contact Center

Five9 Virtual Contact Center provides an all-inclusive suite of on-demand tools for small to global call centers serving a wide variety of industries.

8x8 Virtual Contact Center

8x8 Virtual Contact Center

A hosted call center solution, 8x8 Virtual Contact Center is built with powerful yet flexible call center management tools.

LiveOps Platform

LiveOps Platform

The LiveOps Platform improves the quality of your business’ customer experiences by providing the largest cloud-based contact center in the world.

Top Call Center Experts