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Research and reviews for call center software

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Want to upgrade your VoIP system?

Find your perfect fit here.

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Looking for call center software solutions?

Compare top vendors here.

Download FREE Report
About Call Center Software

About Call Center Software

Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:
  • InContact Cloud Contact Center Platform
  • 8x8 Virtual Contact Center
  • Salesforce Service and Support
  • Telax Hosted Call Center
  • Top Call Center Software Trends

    Top Call Center Software Trends Articles

    Top Features of Call Center Software

    Top Features of Call Center Software

    Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the calling process and drive customer satisfaction. Come find out what some of the top features of call center software are!

    Top 5 Call Center Trends Through 2015

    Top 5 Call Center Trends Through 2015

    Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:

    Want Improved Call Center Efficiency? Implement These 7 Technologies

    Want Improved Call Center Efficiency? Implement These 7 Technologies

    Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.

    4 Reasons Why You Should Switch to Cloud-Based Call Center Software

    4 Reasons Why You Should Switch to Cloud-Based Call Center Software

    Today's cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security.

  • Virtual Call Center

    Virtual Call Center Articles

    Virtual Call Centers: The Economical Approach to Customer Service

    Virtual Call Centers: The Economical Approach to Customer Service

    Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The benefits of such a virtual solution far outweigh any associated cons.

    Why Telecom Companies Can't Survive Without a Billing System

    Why Telecom Companies Can't Survive Without a Billing System

    We can't deny that billing remains the most important part of any telecom business. In addition, the fact that people all over the world have everything ranging from the traditional landline phone sets to the latest smartphones has augmented its importance. Moreover, the availability of choices allows a customer to opt for a service of his choice.

    6 Reasons Why You Need a Cloud-Based Contact Center Solution

    6 Reasons Why You Need a Cloud-Based Contact Center Solution

    We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.

    Using Call Center Software to Manage Remote Agents

    Using Call Center Software to Manage Remote Agents

    Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage your virtual call center and reap many benefits, which include broader availability and greater continuity of service at all times.

  • VoIP Services Best Practices

    VoIP Services Best Practices Articles

    The Top 5 VoIP Service Providers for Businesses

    The Top 5 VoIP Service Providers for Businesses

    For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.

    The VoIP and CRM Duo: Why Their Integration Makes Sense

    The VoIP and CRM Duo: Why Their Integration Makes Sense

    Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity multiplier that would happen if a VoIP phone system were integrated with a business’s CRM software.

    4 Tips to Get the Most Out of Your VoIP Service

    4 Tips to Get the Most Out of Your VoIP Service

    The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow these 4 steps to ensure that implementation goes smoothly. Adopting the best VoIP service translates into lower costs, plus a reduced number of services you need to manage.

    Business VoIP Phone Services: Not All They Are Cracked Up to Be

    Business VoIP Phone Services: Not All They Are Cracked Up to Be

    While there are serious advantages to switching your organization's telephony over to voice over Internet Protocol (VoIP), VoIP service is still far from perfect for every office setup. Power failures, bandwidth demands and other issues may arise when using VoIP services. Here, we break down the potential problems you might encounter after installing your business VoIP phone service.

  • View All Blog Posts

    Top Call Center Blog Posts

    The Top 5 VoIP Service Providers for Businesses

    The Top 5 VoIP Service Providers for Businesses

    For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.

    Top 5 Call Center Trends Through 2015

    Top 5 Call Center Trends Through 2015

    Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:

    6 Reasons Why You Need a Cloud-Based Contact Center Solution

    6 Reasons Why You Need a Cloud-Based Contact Center Solution

    We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.

    Want Improved Call Center Efficiency? Implement These 7 Technologies

    Want Improved Call Center Efficiency? Implement These 7 Technologies

    Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.

Popular Call Center Solutions

inContact Platform 2.0

inContact Platform 2.0

inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.

RingCentral Professional

RingCentral Professional

RingCentral Professional is a cloud telephony software solution that offers a robust set of features for the workspace.

Avaya Aura Contact Center

Avaya Aura Contact Center

Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication.

Five9 Virtual Contact Center

Five9 Virtual Contact Center

Five9 Virtual Contact Center provides an all-inclusive suite of on-demand tools for small to global call centers serving a wide variety of industries.

8x8 Virtual Contact Center

8x8 Virtual Contact Center

A hosted call center solution, 8x8 Virtual Contact Center is built with powerful yet flexible call center management tools.

Enghouse Interactive Contact Center Solutions

Enghouse Interactive Contact Center Solutions

Enghouse Interactive Contact Center covers all areas of call center operations to provide an effortless customer experience for the customer and agent.

Top Call Center Experts