Contact vendor directly for pricing information.
Product is available as both and on-premise and as a SaaS solution.
Vendor works with businesses of all sizes in various industries.
Toyota, Anheuser-Busch, Towers Watson, Willamette and Green Mountain Energy.
Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team’s performance and efficiently queues and distributes calls and emails across a team.
The software has an automated display of customer records to reduce handling time and prioritizes customers to ensure the most important customers and tasks get attended to first. The platform manages overload by informing callers about planned outages and known issues and can help effectively make decisions based on up-to-date information displayed on a desktop or mobile device.
The company was founded in 1984 and is headquartered in Markham, Ontario.