AVOXI Virtual Call Center Software is available as a SaaS solution that requires no additional hardware.
AVOXI works with customers of all sizes.
AVOXI Smart Queue is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them. All calls can be recorded as per user-defined settings, and the product monitors the center productivity around the clock. Lastly, an AVOXI Virtual Call Center Software installation can be customized by the Avoxi team to meet companies’ individual needs.
AVOXI was founded in 2001 and is headquartered in Georgia. The company has recognition from Inc. 500.