NewVoiceMedia ContactWorld for Service is available as a SaaS solution that requires no additional hardware.
NewVoiceMedia works with enterprise and mid-sized customers.
Quintessentially Lifestyle, Sixpack Shortcuts, Vax, Canadian Cancer Society, Valliant
NewVoiceMedia ContactWorld for Service is a call center software solution that provides great customer service and lowers customer churn rates. As customers call in to present their service cases, the program prioritizes the queue based on the value of the customer. The system can then route a call to an agent who is best suited to deal with its case type. After each call is over, a customer can fill out a survey to rate the experience. The product can examine all survey results to gauge overall satisfaction levels, and users can work in a wide variety of call center environments. Lastly, NewVoiceMedia ContactWorld for Service can directly integrate with Salesforce to streamline the handling of customer information.
NewVoiceMedia was founded in 2000 and is headquartered in the United Kingdom.