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VIRTUAL CALL CENTER

NewVoiceMedia ContactWorld for Service Review

Product Snapshot

Technology

NewVoiceMedia ContactWorld for Service is available as a SaaS solution that requires no additional hardware.

Customer Focus

NewVoiceMedia works with enterprise and mid-sized customers.

Selected Customers

Quintessentially Lifestyle, Sixpack Shortcuts, Vax, Canadian Cancer Society, Valliant

About NewVoiceMedia ContactWorld for Service

NewVoiceMedia ContactWorld for Service NewVoiceMedia ContactWorld for Service is a call center software solution that provides great customer service and lowers customer churn rates. As customers call in to present their service cases, the program prioritizes the queue based on the value of the customer. The system can then route a call to an agent who is best suited to deal with its case type. After each call is over, a customer can fill out a survey to rate the experience. The product can examine all survey results to gauge overall satisfaction levels, and users can work in a wide variety of call center environments. Lastly, NewVoiceMedia ContactWorld for Service can directly integrate with Salesforce to streamline the handling of customer information.

About NewVoiceMedia
NewVoiceMedia was founded in 2000 and is headquartered in the United Kingdom.

NewVoiceMedia ContactWorld for Service Key Features

  • SaaS call center software solution
  • Queues incoming calls based on the caller’s value as a customer
  • Routes calls to agents who are best equipped at dealing with them
  • Sends out customer surveys that service experiences
  • Gauges overall customer satisfaction
  • Adaptable to meet a wide variety of call center environments
  • Can integrate directly with Salesforce

 

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