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NewVoiceMedia for Service Teams Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with midsize and large enterprises.

Select Customers

Quintessentially Lifestyle, Sixpack Shortcuts, Vax, Canadian Cancer Society, Valliant


About NewVoiceMedia for Service Teams

NewVoiceMedia for Service Teams NewVoiceMedia for Service Teams is a call center software solution that provides great customer service and lowers customer churn rates. As customers call in to present their service cases, the program prioritizes the queue based on the value of the customer. The system can then route a call to an agent who is best suited to deal with its case type.

After each call is over, a customer can fill out a survey to rate the experience. The product can examine all survey results to gauge overall satisfaction levels, and users can work in a wide variety of call center environments. Lastly, the platform can directly integrate with Salesforce to streamline the handling of customer information.

About the Company

NewVoiceMedia was founded in 2000 and is headquartered in the United Kingdom.


NewVoiceMedia for Service Teams Key Features

  • SaaS call center software solution
  • Queues incoming calls based on the caller’s value as a customer
  • Routes calls to agents who are best equipped at dealing with them
  • Sends out customer surveys that service experiences
  • Gauges overall customer satisfaction
  • Adaptable to meet a wide variety of call center environments
  • Can integrate directly with Salesforce


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