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About CRM Software

About CRM Software

Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:
  • Salesforce.com CRM
  • Microsoft Dynamics CRM
  • SugarCRM
  • Zoho CRM
  • Cloud CRM

    Cloud CRM Articles

    Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today

    Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today

    Implementing CRM software is a great way to get a grip on customer relations and give your business a boost across sales, customer service and all-around organization. But when your software is loaded up with a ton of great features, it can be easy to let useful features slip through the cracks. We’ve consulted with CRM experts and bloggers to bring you the top underutilized CRM features that you should tap into to unlock your CRM system's full potential.

    Cloud CRM Is Good, But There Are Downsides As Well

    Cloud CRM Is Good, But There Are Downsides As Well

    Cloud CRM systems have become the latest trend in the enterprise software industry, turning CRM software into an even more formidable business tool for modern enterprises. Yet until relatively recently, cloud-based customer relationship management was an application considered suitable only in large organizational environments.

    Highrise: CRM Made Simple

    Highrise: CRM Made Simple

    Looking for a system to manage your contacts, but need something more than a simple address book and less than a fully-featured CRM system? Highrise may be the solution you’re looking for. Launched in 2007, Highrise is a simple system built to help SMBs better manage their contacts and communications.

    Contactually: Social CRM That Works Right in Your Inbox

    Contactually: Social CRM That Works Right in Your Inbox

    With the amount of complexity that's going into CRM systems these days, it's easy to lose sight of the segment's original purpose: to help an organization keep track of its customer relationships. Contactually, a cloud-based CRM service, aims to bring CRM back on track by integrating relationship-building into your email inbox, the tool you use the most throughout the day. We talked to CEO Zvi Band about the Contactually philosophy of CRM.

  • CRM Software Comparisons

    CRM Software Comparisons Articles

    The 5 Top Automotive CRM Software in 2014

    The 5 Top Automotive CRM Software in 2014

    While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.

    Top CRM Software for Nonprofit Organizations

    Top CRM Software for Nonprofit Organizations

    No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.

    SugarCRM Ready for Major Shifts in Software Market

    SugarCRM Ready for Major Shifts in Software Market

    CRM software, particularly enterprise-scale CRM systems, are evolving as customer interaction becomes heavily reliant on social and mobile technologies. SugarCRM's CTO discusses their vision of a CRM that promotes an open discussion between the business and its customers.

    From the Community: Best CRM for Education

    From the Community: Best CRM for Education

    CRM isn't just for the sales team anymore. As of late CRM has been picked up by marketing, nonprofit donor management and other fields as a tool for keeping track of their outreach campaigns. This week we look at two potential choices when looking for potential solutions in the field of CRM for education.

  • Elements of CRM

    Elements of CRM Articles

    Are You Making the Most of Your CRM System?

    Are You Making the Most of Your CRM System?

    After choosing and rolling out a CRM system, many businesses will leave it at that. But are they really making the most of their system? The answer for most businesses is "probably not." The CRM system should be the main tool for your sales and marketing departments. It needs to be kept up to date, just not with the data it holds, but also how it is set up. Then you can make the maximum use of the data it holds.

    Four Features of Highly Successful CRM Software

    Four Features of Highly Successful CRM Software

    For how ubiquitous CRM systems have become at most any sales or contact-oriented business, it's amazing how many ways the average system can (and does) fail.

    How CRM Benefits Your Sales Force

    How CRM Benefits Your Sales Force

    Although your sales force may not immediately embrace your company's new CRM system, research reveals that CRM software has a positive affect on your sales force's performance. Here's 5 ways CRM can benefit your sales team.

    How Integrated CRM Leads to a 360-Degree Customer View

    How Integrated CRM Leads to a 360-Degree Customer View

    If we’ve learned anything the past few years, it’s this: sales and marketing no longer exist in silos; they can’t afford to. According to Forbes, businesses who fully utilize their CRM systems increase sales by 29 percent. In a rough economy, it’s those little touches that a CRM system can bring to the table that allows companies to better serve their customers, but if CRM isn’t integrated with the back end financial data, companies aren’t getting a full view of their customers.

  • Free CRM Software

    Free CRM Software Articles

    The Top Free CRM Solutions

    The Top Free CRM Solutions

    The Business-Software.com editors uncover the top free CRM software solutions for your business. Gain insight into the best features and functionality.

    Microsoft Excel: The Only Business Software App You'll Ever Need (I'm Serious!)

    Microsoft Excel: The Only Business Software App You'll Ever Need (I'm Serious!)

    Contrary to the simple and quotidian image of Excel, many people underestimate the degree to which the tried-and-true spreadsheets can be and are expanded on for any number of business software uses, from accounting and business intelligence needs to CRM and contact management functions.

    The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use

    The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use

    CRM, the tool for keeping track of sales leads and existing clients has been at the forefront of many of the trends that have swept business software from cloud hosting to mobile app extensions to open source. Here we share five free CRM systems (one of the best trend waves yet for CRM users), who they're good for and why we love them.

    Want the Best Small Business CRM Software? Here Are Some Tips

    Want the Best Small Business CRM Software? Here Are Some Tips

    Small business CRM software provides smaller enterprises with the features they need without any unneeded functionality to improve sales, marketing, and customer service.

  • Infor CRM

    Infor CRM Articles

    About Infor Enterprise CRM

    About Infor Enterprise CRM

    Infor enterprise CRM solutions are tailored to meet the unique demands of the vertical markets served by the company--whether you're an automotive company, a CPG manufacturer or a building materials distributor.

    Major Upgrade to Infor Epiphany Coming This Fall

    Major Upgrade to Infor Epiphany Coming This Fall

    Infor has spent 2013 upping its CRM game. This Paranet article by Quinn Devery goes into detail on the most recent major update to the Infor Epiphany suite, which includes a very slick UI upgrade.

  • Microsoft CRM

    Microsoft CRM Articles

    Dynamics CRM Upgrades to Social Listening: Why Microsoft Needed Netbreeze

    Dynamics CRM Upgrades to Social Listening: Why Microsoft Needed Netbreeze

    Twelve months ago, Microsoft acquired Netbreeze, a Swiss social media monitoring and analytics company offering solutions that allow businesses to "listen" to what’s being said about them, their products and their brands. How will this new addition to Microsoft enhance the company's offerings? Read on to find out.

    Microsoft Excel: The Only Business Software App You'll Ever Need (I'm Serious!)

    Microsoft Excel: The Only Business Software App You'll Ever Need (I'm Serious!)

    Contrary to the simple and quotidian image of Excel, many people underestimate the degree to which the tried-and-true spreadsheets can be and are expanded on for any number of business software uses, from accounting and business intelligence needs to CRM and contact management functions.

    Score More Leads by Integrating CRM into your CMS

    Score More Leads by Integrating CRM into your CMS

    If you've got a website then you've got a content management system to manage it, and if you have customers you probably use a customer relationship management software to keep track of them. CRM and CMS are both useful tools on their own -- why not bridge the gap and integrate them to take advantage of untapped relationships and establish greater customer satisfaction?

    Using Microsoft Outlook for CRM

    Using Microsoft Outlook for CRM

    Microsoft Outlook, part of the Microsoft CRM portfolio, makes powerful and cost-efficient customer relationship management a reality for smaller businesses. When coupled with Business Contact Manager, Outlook can give sales staff the capabilities they need to more effectively manage their prospects, customers, and opportunities.

  • Oracle CRM

    Oracle CRM Articles

    Oracle and Siebel Get Analytical Social CRM

    Oracle and Siebel Get Analytical Social CRM

    Last week, InsideView announced enhancements to its integration of SalesView with both Oracle CRM and Siebel CRM applications. InsideView is a proponent of social media and self-proclaimed leaders of the “Sales 2.0” push, and these latest updates to the SalesView product are a move in support of Oracle’s social CRM initiative.

    Oracle Wastes No Time Expanding Cloud CRM Service

    Oracle Wastes No Time Expanding Cloud CRM Service

    Earlier this month Oracle officially announced Oracle Public Cloud, a service providing users a managed and operated cloud infrastructure for running Oracle Fusion Apps, Middleware, Datacase and Java. Now, Oracle announced plans to acquire RightNow Technologies for $1.5 billion. RightNow is recognized as a global leader for its approach to delivering their Customer Service Cloud with integrated services across web, social networks and contact centers.

    Benefits of Using a Business Software Reseller

    Benefits of Using a Business Software Reseller

    Adopting a new SaaS solution or on-premise software for your business isn't exactly the same thing as purchasing and downloading a new app onto your phone. Business software resellers exist not only to sell a software solution, but to assist the client in the implementation process, troubleshooting and, ultimately, to drive down overall cost.

  • Salesforce.com

    Salesforce.com Articles

    Top CRM Software for Nonprofit Organizations

    Top CRM Software for Nonprofit Organizations

    No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.

    From the Community: Salesforce.com vs SugarCRM vs ACT!

    From the Community: Salesforce.com vs SugarCRM vs ACT!

    Today’s question comes from Joe G., in Washington, D.C., who asked, “I'm considering upgrading to Sage ACT!—how does it compare to Salesforce.com and SugarCRM?”

    From the Community: Alternatives to Salesforce.com CRM for Small-to-Mid-Size Companies

    From the Community: Alternatives to Salesforce.com CRM for Small-to-Mid-Size Companies

    With Dreamforce coming up in a few weeks we figured it was as good a time as any to address question of finding serviceable alternatives to Salesforce.com CRM! In his question Kevin M. asks: "What are some good alternatives to Salesforce.com for a 5-to-12-employee company?" Since its inception Salesforce has grown to become one of the titans of CRM software and a torchbearer for the cloud. In recent years the company has expanded away from its initial focus on CRM as well.

    Salesforce’s SMB Story: Great Vision, But a Complicated Plot Line

    Salesforce’s SMB Story: Great Vision, But a Complicated Plot Line

    “Why can’t business software be as easy to use as buying a book on Amazon?” Hilary Koplow-McAdams, President of Salesforce.com’s Commercial Division, told the crowd at the Dreamforce 2012 SMB keynote.

  • SAP CRM

    SAP CRM Articles

    Top 10 Worst Mobile Business Apps

    Top 10 Worst Mobile Business Apps

    Whether your company is interested in SAP CRM, Quickbooks accounting or another type of software, on-the-go access can be a desirable feature to look for in a system -- if it works properly. We've compiled a list of the top 10 worst mobile business apps where the reality falls short of the initial promise to conduct business while on the move.

    SAP Is Getting Serious About Collaboration, Open Source

    SAP Is Getting Serious About Collaboration, Open Source

    SAP’s seeming lack of on-demand—and therefore modern—products has kept the brand under heavy fire for a pretty long time now. SAP does have cloud-based products though, and SAP CRM On-Demand has been on the market for a couple years now.

    Benefits of Using a Business Software Reseller

    Benefits of Using a Business Software Reseller

    Adopting a new SaaS solution or on-premise software for your business isn't exactly the same thing as purchasing and downloading a new app onto your phone. Business software resellers exist not only to sell a software solution, but to assist the client in the implementation process, troubleshooting and, ultimately, to drive down overall cost.

  • Small Business CRM Tools

    Small Business CRM Tools Articles

    How to Use Microsoft Excel for CRM

    How to Use Microsoft Excel for CRM

    Learn the basics, and you'll be ready to use Excel for CRM. Here we will look at how you can turn Excel into a powerful CRM system with minimal effort and maximum efficiency.

    4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

    4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

    Recent shifts in the CRM market are paving the way for a new generation of affordable, flexible, multifaceted sales platforms. Below, we explore four such examples of cutting-edge sales tools that your SMB might consider.

    CRM Outsourcing: The Pros and Cons

    CRM Outsourcing: The Pros and Cons

    No doubt, managing a business in this age of globalization and global competition isn't a cakewalk. Moreover, continuous increases in expenditures have encouraged companies to opt into investing in managed services, including CRM outsourcing.

    The Best-Value CRM Software

    The Best-Value CRM Software

    This week we move onto that stalwart of enterprise software, Customer Relationship Management (CRM). Successor to the old low-tech Rolodex, CRM has quickly become a digital home base for many a sales team. In doing so it's also become one of the indelible icons of enterprise software in general. If the first generation of enterprise software proliferation was driven by ERP and MRP then CRM was almost certainly the mascot for the second.

  • Zoho CRM

    Zoho CRM Articles

    The Top Free CRM Solutions

    The Top Free CRM Solutions

    The Business-Software.com editors uncover the top free CRM software solutions for your business. Gain insight into the best features and functionality.

    From the Community: What's the Best-Rated CRM?

    From the Community: What's the Best-Rated CRM?

    This week’s community question featured in our From the Community blog series comes from William D C, who asked, “What’s the best-rated CRM?” Our top-rated CRM software comparison list includes Salesforce.com Sales Cloud, Microsoft Dynamics CRM and Zoho CRM.

    The Search for a New CRM, Part 1

    The Search for a New CRM, Part 1

    Get a front row seat of the steps as we take and the process we’ll follow as we search for a new CRM system. View the top key features every CRM should have.

    Cloud CRM Tools Other Than Salesforce.com

    Cloud CRM Tools Other Than Salesforce.com

    When you think of cloud-based CRM solutions, chances are Salesforce.com is one of the first companies that comes to mind. However, there are other equally viable cloud CRM solutions out there such as NetSuite CRM+, Ivinex and Zoho CRM with just as much to offer.

  • View All Blog Posts

    Top CRM Blog Posts

    The 5 Top Automotive CRM Software in 2014

    The 5 Top Automotive CRM Software in 2014

    While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.

    David or Goliath: A 2014 Overview of the Top CRM Vendors

    David or Goliath: A 2014 Overview of the Top CRM Vendors

    Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.

    How to Use Microsoft Excel for CRM

    How to Use Microsoft Excel for CRM

    Learn the basics, and you'll be ready to use Excel for CRM. Here we will look at how you can turn Excel into a powerful CRM system with minimal effort and maximum efficiency.

    4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

    4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

    Recent shifts in the CRM market are paving the way for a new generation of affordable, flexible, multifaceted sales platforms. Below, we explore four such examples of cutting-edge sales tools that your SMB might consider.

Popular CRM Solutions

SAP CRM

SAP CRM

SAP CRM is part of the SAP BusinessObjects solution and is made to help companies of all sizes improve their customer service.

Zoho CRM

Zoho CRM

Zoho CRM has launched over 20 web-based applications in less than a decade starting with a powerful, user-friendly and scalable top CRM solution.

Salesforce Sales Cloud

Salesforce Sales Cloud

Salesforce’s Sales Cloud is the leading sales application with capabilities to store and manage the information needed to better serve customers.

Ivinex

Ivinex

Ivinex is a unique CRM solution that takes a holistic approach to give organizations the tools they need to manage and optimize customer relationships.

Infor Epiphany

Infor Epiphany

Infor Epiphany is a comprehensive top CRM software solution that helps customers leverage CXM, MRM and social CRM across the enterprise.

GoldMine CRM

GoldMine CRM

GoldMine CRM software is a complete solution built with comprehensive sales automation, marketing automation and contact management features.

Top CRM Experts