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About CRM Software

About CRM Software

Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:
  • Salesforce.com CRM
  • Microsoft Dynamics CRM
  • SugarCRM
  • Zoho CRM
  • Industry-Specific CRM

    Industry-Specific CRM Articles

    What to Look for in Real Estate CRM Software

    What to Look for in Real Estate CRM Software

    In real estate, good relationships and a strong client base are everything -- making it imperative that your agency's CRM software effectively track every step along the way. Whether you choose to modify a standard CRM platform or invest in a specialized solution for real estate agencies is up to you, but there are pros and cons to each. Below we outline what to look for in real estate CRM software, whether you opt for a standard system or a specialized one.

    5 of the Best CRM for Insurance Companies

    5 of the Best CRM for Insurance Companies

    The best CRM for insurance companies is easy to use and adopt. We uncover 5 of the top solutions your insurance agents will love using.

    The 5 Top Automotive CRM Software in 2014

    The 5 Top Automotive CRM Software in 2014

    While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.

    From the Community: Best CRM for Education

    From the Community: Best CRM for Education

    CRM isn't just for the sales team anymore. As of late CRM has been picked up by marketing, nonprofit donor management and other fields as a tool for keeping track of their outreach campaigns. This week we look at two potential choices when looking for potential solutions in the field of CRM for education.

  • Small Business CRM Tools

    Small Business CRM Tools Articles

    How to Use Microsoft Excel for CRM

    How to Use Microsoft Excel for CRM

    Learn the basics, and you'll be ready to use Excel for CRM. Here we will look at how you can turn Excel into a powerful CRM system with minimal effort and maximum efficiency.

    4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

    4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

    Recent shifts in the CRM market are paving the way for a new generation of affordable, flexible, multifaceted sales platforms. Below, we explore four such examples of cutting-edge sales tools that your SMB might consider.

    The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use

    The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use

    CRM, the tool for keeping track of sales leads and existing clients has been at the forefront of many of the trends that have swept business software from cloud hosting to mobile app extensions to open source. Here we share five free CRM systems (one of the best trend waves yet for CRM users), who they're good for and why we love them.

    ClaritySoft Brings CRM Back to Its Roots

    ClaritySoft Brings CRM Back to Its Roots

    CRM software is rapidly evolving to reflect trends like social and cloud, but when it comes to making sales nothing is more important than solid core CRM functionality. This is the philosophy of ClaritySoft CEO Steve Schade, who joined us recently to talk about his company’s focus on delivering a powerful, intuitive CRM, unburdened by superfluous features.

  • Top CRM Software Vendors

    Top CRM Software Vendors Articles

    Salesforce vs SAP: A Clash of Two Enterprise CRM Titans

    Salesforce vs SAP: A Clash of Two Enterprise CRM Titans

    Two CRM vendors that excel at enterprise-scale tools for large sales teams and departments are Salesforce and SAP. But in a head-to-head battle, who will come out on top? Let’s take a look at what each platform offers in five major categories of functionality in this showdown of enterprise CRM software: Salesforce vs SAP.

    David or Goliath: A 2014 Overview of the Top CRM Vendors

    David or Goliath: A 2014 Overview of the Top CRM Vendors

    Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.

    5 Alternatives to Microsoft Dynamics CRM

    5 Alternatives to Microsoft Dynamics CRM

    Working with Microsoft Dynamics is a lot like dining at your local go-to restaurant: it adequately satisfies your cravings, but you can’t help but wonder if there might be a better alternative out there. The popular platform may perform well for most business types, but is it right for your business needs? Check out these 5 alternatives to Microsoft Dynamics CRM.

    Top CRM Software for Enterprise-Sized Companies

    Top CRM Software for Enterprise-Sized Companies

    Large companies have unique challenges, and they need more robust solutions to handle operations. CRM software is one such area where enterprises can better excel with systems designed for their more expansive needs. Review our picks for the top CRM software for enterprises.

  • Trends in CRM Software

    Trends in CRM Software Articles

    6 CRM Software Trends To Watch Through 2016

    6 CRM Software Trends To Watch Through 2016

    CRM tools will continue to evolve over the next two years as companies make long-term investments in customer care. Through 2016, expect to see features like digital disruption and brand journalism play a role in the expanding market.

    3 Outdated CRM Features That Will Die Out Soon

    3 Outdated CRM Features That Will Die Out Soon

    CRM evolves continues to evolve, and as with any form of evolution, there are things we don't need - aspects ofCRM systems that have simply fallen by the wayside. Let's look at three outdated CRM features that are on their way out - simply because we just don't need them any more - and what the reason is for their demise.

    From the Community: CRM with Email Marketing and Landing Page Tracking

    From the Community: CRM with Email Marketing and Landing Page Tracking

    There's more to the sales process than sales calls. Let's answer this week's question by taking a look at how CRM with email marketing works and what a landing page is.

    Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today

    Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today

    Implementing CRM software is a great way to get a grip on customer relations and give your business a boost across sales, customer service and all-around organization. But when your software is loaded up with a ton of great features, it can be easy to let useful features slip through the cracks. We’ve consulted with CRM experts and bloggers to bring you the top underutilized CRM features that you should tap into to unlock your CRM system's full potential.

  • View All Blog Posts

    Top CRM Blog Posts

    What to Look for in Real Estate CRM Software

    What to Look for in Real Estate CRM Software

    In real estate, good relationships and a strong client base are everything -- making it imperative that your agency's CRM software effectively track every step along the way. Whether you choose to modify a standard CRM platform or invest in a specialized solution for real estate agencies is up to you, but there are pros and cons to each. Below we outline what to look for in real estate CRM software, whether you opt for a standard system or a specialized one.

    Salesforce vs SAP: A Clash of Two Enterprise CRM Titans

    Salesforce vs SAP: A Clash of Two Enterprise CRM Titans

    Two CRM vendors that excel at enterprise-scale tools for large sales teams and departments are Salesforce and SAP. But in a head-to-head battle, who will come out on top? Let’s take a look at what each platform offers in five major categories of functionality in this showdown of enterprise CRM software: Salesforce vs SAP.

    7 Essential Features of Mobile CRM Software

    7 Essential Features of Mobile CRM Software

    Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s discuss the most essential aspects of mobile CRM software to ensure you avoid missing crucial features.

    The 7 Features of Enterprise CRM that Your Business Needs

    The 7 Features of Enterprise CRM that Your Business Needs

    What specific functions should larger businesses and corporate departments consider when evaluating the CRM marketplace? Let’s take a look at the 7 features of enterprise CRM that will prove most valuable to companies juggling a large number of customers and prospects.

Popular CRM Solutions

Zoho CRM

Zoho CRM

Zoho CRM has launched over 20 web-based applications in less than a decade starting with a powerful, user-friendly and scalable top CRM solution.

Salesforce Sales Cloud

Salesforce Sales Cloud

Salesforce’s Sales Cloud is the leading sales application with capabilities to store and manage the information needed to better serve customers.

Infor Epiphany

Infor Epiphany

Infor Epiphany is a comprehensive top CRM software solution that helps customers leverage CXM, MRM and social CRM across the enterprise.

GoldMine CRM

GoldMine CRM

GoldMine CRM software is a complete solution built with comprehensive sales automation, marketing automation and contact management features.

NetSuite CRM+

NetSuite CRM+

NetSuite CRM+ provides robust customer relationship management abilities, which includes marketing automation, sales force automation, and customer support.

ClaritySoft CRM

ClaritySoft CRM

ClaritySoft CRM is a powerful, yet cost effective, solution built with only the best and most commonly used functions for CRM, SFA, and contact management.

Top CRM Experts