CRM Software
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Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:- Salesforce.com CRM
- Microsoft Dynamics CRM
- SugarCRM
- Zoho CRM
Articles
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Industry-Specific CRM
Industry-Specific CRM Articles
4 Real Estate-Specific CRM Solutions Your Agents Will Adore
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Buying real estate-specific CRM software for your business can improve communication between agents and buyers, reduce redundant processes and help your agency close more deals.
The 5 Top Automotive CRM Software in 2014
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While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.
5 of the Best CRM for Insurance Companies
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The best CRM for insurance companies is easy to use and adopt. We uncover 5 of the top solutions your insurance agents will love using.
Top CRM Software for Nonprofit Organizations
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No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.
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Small Business CRM Tools
Small Business CRM Tools Articles
ClaritySoft Brings CRM Back to Its Roots
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CRM software is rapidly evolving to reflect trends like social and cloud, but when it comes to making sales nothing is more important than solid core CRM functionality. This is the philosophy of ClaritySoft CEO Steve Schade, who joined us recently to talk about his company’s focus on delivering a powerful, intuitive CRM, unburdened by superfluous features.
Workbooks CRM Delivers a Complete View of Business in the Cloud
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Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.
Forget About CRM: Yesware Can Fix Your Broken Sales Processes
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While many fully-featured CRM products like Salesforce CRM offer extensive functionality, Yesware contends that the majority of it is locked up at the executive and managerial levels. Founder and CEO Matthew Bellows talked to us about how his Gmail-based Yesware solution provides a robust suite of tools that enhance sales performance.
Batchbook: Helping Small Businesses Grow with Social CRM
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BatchBlue's Batchbook is a small business CRM solution designed for smaller-scale companies. A co-founder of the Small Business Web, a non-profit for open API start-ups, CEO Pamela O'Hara believes all software should be open and integrated, so that small businesses can have access to the same functionality as large enterprises.
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Top CRM Software Vendors
Top CRM Software Vendors Articles
ClaritySoft Brings CRM Back to Its Roots
By
CRM software is rapidly evolving to reflect trends like social and cloud, but when it comes to making sales nothing is more important than solid core CRM functionality. This is the philosophy of ClaritySoft CEO Steve Schade, who joined us recently to talk about his company’s focus on delivering a powerful, intuitive CRM, unburdened by superfluous features.
Workbooks CRM Delivers a Complete View of Business in the Cloud
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Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.
From the Community: What's the Best-Rated CRM?
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This week’s community question featured in our From the Community blog series comes from William D C, who asked, “What’s the best-rated CRM?” Our top-rated CRM software comparison list includes Salesforce.com Sales Cloud, Microsoft Dynamics CRM and Zoho CRM.
David or Goliath: A 2014 Overview of the Top CRM Vendors
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Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.
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Trends in CRM Software
Trends in CRM Software Articles
AI CRM vs Traditional CRM: The 2026 Comparison Guide
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AI is now built into every major CRM, so the real question is which AI features to turn on. How AI CRM and traditional CRM compare in 2026, and when the AI is worth paying for.
4 Announcements That Prove Salesforce Wants to Rule the (Software) World
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Though Salesforce first stole the spotlight with its cloud-based CRM platform, a slew of recent and upcoming changes to the Salesforce product lineup promise to shake up the software world. Let’s take a look at the company’s latest expeditions into previously uncharted territory.
7 Essential Features of Mobile CRM Software
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Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s discuss the most essential aspects of mobile CRM software to ensure you avoid missing crucial features.
6 CRM Software Trends To Watch Through 2016
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CRM tools will continue to evolve over the next two years as companies make long-term investments in customer care. Through 2016, expect to see features like digital disruption and brand journalism play a role in the expanding market.
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View All Blog Posts
Top CRM Blog Posts
Salesforce vs HubSpot (2026): Which CRM Wins for You
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Salesforce vs HubSpot compared for 2026: an independent, weighted head-to-head on ease of use, features, pricing and AI, with clear picks by business type and real 2026 pricing.
AI CRM for Customer Onboarding: Using Intelligent Workflows to Improve Handoffs and Time to Value
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Many companies focus AI CRM investment on the sales cycle, but one of the highest-impact opportunities begins after the deal closes. Customer onboarding is where expectations become reality. It is also where many organizations lose momentum. Sales promises are not always transferred clearly. Stakeholder context gets lost. Onboarding teams re-ask ... (more)
AI CRM for Territory Planning: How Smarter Account Allocation Improves Rep Productivity and Coverage
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Territory planning has a major effect on sales performance, but many organizations still manage it with static rules, spreadsheets, and annual assumptions that become outdated quickly. Accounts shift, segments evolve, buying patterns change, and rep capacity fluctuates. The result is uneven coverage, hidden whitespace, and missed revenue opportunities. AI CRM ... (more)
AI CRM for Channel Sales: Managing Partners, Pipelines, and Indirect Revenue More Intelligently
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Indirect revenue is difficult to manage well. Channel programs depend on distributors, resellers, referral partners, service partners, and alliances that operate outside the direct sales organization. That creates limited visibility into customer conversations, delayed pipeline updates, inconsistent partner engagement, and frequent conflict over ownership. AI CRM for channel sales helps ... (more)
Popular CRM Solutions
Salesforce Sales Cloud
Salesforce’s Sales Cloud is the world’s number one sales application. This solution stores and manages the vital information sales teams need to better connect with customers.
NetSuite CRM+
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support, as well as flexible customization—all wrapped up in their cloud CRM solution. Unlike CRM solutions typically on the market, NetSuite CRM+ also includes sales performance management, partner management, order management, and marketing effectiveness capabilities within their solution as standard features.
Sage CRM
Sage CRM is the leading supplier of business management solutions to small and medium businesses. Sage CRM software helps manage critical sales, marketing and customer service activities every day. Sage CRM has a solution that can meet the individual needs of your business and accelerate your business growth.
C2CRM
C2CRM is a customizable yet powerful CRM solution that is built without the cost and complexity of a “high-end” product. C2CRM delivers real-time information about leads, prospects and customers, streamlining the sales, marketing and customer service processes.
Gold-Vision CRM
Gold-Vision is a CRM software solution that helps users consolidate all customer, prospect and lead data into a centralized database. The solution is fully exchange/outlook and gmail compatible, enabling all emails to and from customers and prospects to be tracked and recorded. As users interact with customers and leads, the system can log email details, set up events on calendars and maintain note diaries.
Zoho CRM
Zoho CRM is CRM software that enables users to identify the best times to reach out to customers, engage across multiple channels, and provides actionable insights across the entire industry. The platform allows users to interact with customers via phone, live chat, email, social media and in-person, as well as tracks all conversation histories in a centralized place.