CRM Software
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Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:- Salesforce.com CRM
- Microsoft Dynamics CRM
- SugarCRM
- Zoho CRM
Articles
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Industry-Specific CRM
Industry-Specific CRM Articles
The 5 Top Automotive CRM Software in 2014
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While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.
Traditional CRM vs. Donor Management Software: Why the Differences Matter
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Upon first glance, traditional customer relationship management (CRM) software and nonprofit donor management software seem to be synonymous. While traditional CRM solutions might sustain operations for a short time, it’s not a long-term solution. Donor management software offers nonprofit-specific tools that specifically cater to a NPO’s unique needs.
What to Look for in Real Estate CRM Software
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In real estate, good relationships and a strong client base are everything -- making it imperative that your agency's CRM software effectively track every step along the way. Whether you choose to modify a standard CRM platform or invest in a specialized solution for real estate agencies is up to you, but there are pros and cons to each. Below we outline what to look for in real estate CRM software, whether you opt for a standard system or a specialized one.
5 of the Best CRM for Insurance Companies
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The best CRM for insurance companies is easy to use and adopt. We uncover 5 of the top solutions your insurance agents will love using.
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Small Business CRM Tools
Small Business CRM Tools Articles
Deep Dive into Nimble Social CRM
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n our Nimble Q&A, CEO Jon Ferrara shared his insights about how social media has transformed customer relationships and how Nimble empowers this new paradigm of CRM. In this Deep Dive, take a closer look at how Nimble really works. Scroll through the slideshow below to see Nimble in action.
Contactually: Social CRM That Works Right in Your Inbox
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With the amount of complexity that's going into CRM systems these days, it's easy to lose sight of the segment's original purpose: to help an organization keep track of its customer relationships. Contactually, a cloud-based CRM service, aims to bring CRM back on track by integrating relationship-building into your email inbox, the tool you use the most throughout the day. We talked to CEO Zvi Band about the Contactually philosophy of CRM.
Batchbook: Helping Small Businesses Grow with Social CRM
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BatchBlue's Batchbook is a small business CRM solution designed for smaller-scale companies. A co-founder of the Small Business Web, a non-profit for open API start-ups, CEO Pamela O'Hara believes all software should be open and integrated, so that small businesses can have access to the same functionality as large enterprises.
Workbooks CRM Delivers a Complete View of Business in the Cloud
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Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.
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Top CRM Software Vendors
Top CRM Software Vendors Articles
Workbooks CRM Delivers a Complete View of Business in the Cloud
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Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.
Top CRM Software for Enterprise-Sized Companies
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Large companies have unique challenges, and they need more robust solutions to handle operations. CRM software is one such area where enterprises can better excel with systems designed for their more expansive needs. Review our picks for the top CRM software for enterprises.
Zoho vs Nimble: Two SMB-Friendly CRM Providers Duke It Out
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Any small business searching for software to manage their contacts, lead cycle and other key sales tasks will undoubtedly come across the names of leading vendors almost as soon as the hunt begins. And while each of these software providers offers a great CRM platform, not all are well suited for the average SMB. We’ve selected two of our top picks for small business CRM platforms to battle it out below: Zoho vs Nimble.
From the Community: What's the Best-Rated CRM?
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This week’s community question featured in our From the Community blog series comes from William D C, who asked, “What’s the best-rated CRM?” Our top-rated CRM software comparison list includes Salesforce.com Sales Cloud, Microsoft Dynamics CRM and Zoho CRM.
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Trends in CRM Software
Trends in CRM Software Articles
4 Announcements That Prove Salesforce Wants to Rule the (Software) World
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Though Salesforce first stole the spotlight with its cloud-based CRM platform, a slew of recent and upcoming changes to the Salesforce product lineup promise to shake up the software world. Let’s take a look at the company’s latest expeditions into previously uncharted territory.
7 Essential Features of Mobile CRM Software
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Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s discuss the most essential aspects of mobile CRM software to ensure you avoid missing crucial features.
6 CRM Software Trends To Watch Through 2016
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CRM tools will continue to evolve over the next two years as companies make long-term investments in customer care. Through 2016, expect to see features like digital disruption and brand journalism play a role in the expanding market.
AI CRM vs Traditional CRM: The 2026 Comparison Guide
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AI is now built into every major CRM, so the real question is which AI features to turn on. How AI CRM and traditional CRM compare in 2026, and when the AI is worth paying for.
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View All Blog Posts
Top CRM Blog Posts
Salesforce vs HubSpot (2026): Which CRM Wins for You
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Salesforce vs HubSpot compared for 2026: an independent, weighted head-to-head on ease of use, features, pricing and AI, with clear picks by business type and real 2026 pricing.
AI CRM for Customer Onboarding: Using Intelligent Workflows to Improve Handoffs and Time to Value
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Many companies focus AI CRM investment on the sales cycle, but one of the highest-impact opportunities begins after the deal closes. Customer onboarding is where expectations become reality. It is also where many organizations lose momentum. Sales promises are not always transferred clearly. Stakeholder context gets lost. Onboarding teams re-ask ... (more)
AI CRM for Territory Planning: How Smarter Account Allocation Improves Rep Productivity and Coverage
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Territory planning has a major effect on sales performance, but many organizations still manage it with static rules, spreadsheets, and annual assumptions that become outdated quickly. Accounts shift, segments evolve, buying patterns change, and rep capacity fluctuates. The result is uneven coverage, hidden whitespace, and missed revenue opportunities. AI CRM ... (more)
AI CRM for Channel Sales: Managing Partners, Pipelines, and Indirect Revenue More Intelligently
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Indirect revenue is difficult to manage well. Channel programs depend on distributors, resellers, referral partners, service partners, and alliances that operate outside the direct sales organization. That creates limited visibility into customer conversations, delayed pipeline updates, inconsistent partner engagement, and frequent conflict over ownership. AI CRM for channel sales helps ... (more)
Popular CRM Solutions
Salesforce Sales Cloud
Salesforce’s Sales Cloud is the world’s number one sales application. This solution stores and manages the vital information sales teams need to better connect with customers.
NetSuite CRM+
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support, as well as flexible customization—all wrapped up in their cloud CRM solution. Unlike CRM solutions typically on the market, NetSuite CRM+ also includes sales performance management, partner management, order management, and marketing effectiveness capabilities within their solution as standard features.
Sage CRM
Sage CRM is the leading supplier of business management solutions to small and medium businesses. Sage CRM software helps manage critical sales, marketing and customer service activities every day. Sage CRM has a solution that can meet the individual needs of your business and accelerate your business growth.
C2CRM
C2CRM is a customizable yet powerful CRM solution that is built without the cost and complexity of a “high-end” product. C2CRM delivers real-time information about leads, prospects and customers, streamlining the sales, marketing and customer service processes.
Gold-Vision CRM
Gold-Vision is a CRM software solution that helps users consolidate all customer, prospect and lead data into a centralized database. The solution is fully exchange/outlook and gmail compatible, enabling all emails to and from customers and prospects to be tracked and recorded. As users interact with customers and leads, the system can log email details, set up events on calendars and maintain note diaries.
Zoho CRM
Zoho CRM is CRM software that enables users to identify the best times to reach out to customers, engage across multiple channels, and provides actionable insights across the entire industry. The platform allows users to interact with customers via phone, live chat, email, social media and in-person, as well as tracks all conversation histories in a centralized place.