Customer Service Software
Research and reviews for customer service software
Side-by-side comparisons of leading customer service software
Find your perfect fit here.Download FREE Report
Looking for your next help desk software?
Find leading solutions here.Download Now
About Customer Service SoftwareCustomer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:
- Salesforce Service Cloud>
- Avaya Contact Center Platform>
- KANA Enterprise
- SAP CRM for Service
View All Blog Posts
Top Customer Service Blog Posts
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business -- some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt.
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.
In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.
Popular Customer Service Solutions
Salesforce Desk.com helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud--mobile; it's mobile, social-centric, simple to use and affordable.
Salesforce’s Service Cloud helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks.
ChannelReply is a customer service solution designed for online retailers that integrates your eBay and Amazon stores with Zendesk to streamline customer support services. The platform enables users to more easily respond to customer inquiries and share ticket statuses with the client who sent the request, ensuring that no emails or messages get lost or are forgotten.
Keeping is a customer support software tool that integrates with Gmail and Google Apps to provide a modernized help desk. The platform allows a team to manage customer support activities more efficiently and do so directly from their current mailbox without an external service desk.
Vivantio Service Desk is a comprehensive solution that can scale up or down, supporting the needs of global enterprises that have over 100 support agents, as well as companies with single technicians.
Jitbit Help Desk is software for enabling customer support and managing your help desk system. It allows your company to track support tickets, deal with customer issues, monitor customer feedback, and handle all communications with its two-way seamless integration into your email system.