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Customer Service Software
Research and reviews for customer service software

Looking for your next help desk software?

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Side-by-side comparisons of leading customer service software

Find your perfect fit here.

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Looking for your next help desk software?

Find leading solutions here.

Download Now

Side-by-side comparisons of leading customer service software

Find your perfect fit here.

Download FREE Report
About Customer Service Software

About Customer Service Software

Customer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:
  • Salesforce Service Cloud
  • Avaya Contact Center Platform
  • KANA Enterprise
  • SAP CRM for Service
  • Customer Service Best Practices

    Customer Service Best Practices Articles

    6 Must-Have Features for a Customer Service Solution

    6 Must-Have Features for a Customer Service Solution

    Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt. Covering a spectrum of inbound and outbound channels, these solutions have nestled their way into the day-to-day operations of enterprise corporations and SMBs alike -- and for good reason. According to an American Express Survey in 2011, 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service.

    Would Visual Chat Software Have Helped Comcast Avert Disaster?

    Would Visual Chat Software Have Helped Comcast Avert Disaster?

    By now we’ve all heard the infamous Comcast customer support call that brought major backlash to the brand for its less-than-stellar service rep training procedures. But could the communications company have averted disaster with visual chat software?

    Cost-Benefit Analysis of Delivering Great Customer Service

    Cost-Benefit Analysis of Delivering Great Customer Service

    The search for new customers is an expensive business. So why not invest your resources into building a lasting and profitable business relationship with your existing customers? The answer lies in delivering an unparalleled level of customer service.

    7 Best Practices for Delivering Superior Customer Support via Live Chat

    7 Best Practices for Delivering Superior Customer Support via Live Chat

    Live chat’s bubble is on the rise. LogMeIn and the e-tailing group have released the Fourth Annual BoldChat Live Chat Effectiveness report which shows one in five shoppers prefer online chat over any other communication method. Featured here are seven best practices for offering a superior live chat customer experience

  • Customer Service Software Reviews

    Customer Service Software Reviews Articles

    Deskero Help Desk Platform: An Exclusive Product Review

    Deskero Help Desk Platform: An Exclusive Product Review

    With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge base management system, Deskero provides your company with an all-in-one point of contact for valuable customers.

    Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson

    Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson

    Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about the foundation of their unique customer service solution, and how their SaaS service product helped the company successfully navigate the recession.

    Behind the Software with UserVoice CEO Richard White

    Behind the Software with UserVoice CEO Richard White

    For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of customers with a suite of tools designed to encourage engagement and yield valuable, actionable data from support interactions.

    About Kana Customer Service Software

    About Kana Customer Service Software

    A world leader in multi-channel customer service, KANA offers integrated solutions that allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and web self-service. With KANA,customer service software, customers have the freedom to choose the service they want, how and when they want it.

  • Help Desk Software Best Practices

    Help Desk Software Best Practices Articles

    Help Desk vs. Service Desk: What’s the Difference?

    Help Desk vs. Service Desk: What’s the Difference?

    A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk” - are used interchangeably. Are they the same? What do they do? Do you need both? Here we break down the crucial distinctions between the two.

    From the Community: Picking the Right Help Desk Software

    From the Community: Picking the Right Help Desk Software

    Join us for a detailed look at questions asked by members of the Business-Software.com Community. Today’s question comes from Simeon A., in Redwood City, CA, who says, “I’m looking for a Help Desk solution with quick implementation time with forum capability and re-branding without much custom coding.”

    Key Features of IT Help Desk Software

    Key Features of IT Help Desk Software

    IT help desk software solutions are robust, feature-rich technology applications designed to ensure swift resolution to employee technical problems. Read on to learn more about the key capabilities of today’s IT help desk software packages.

  • Help Desk Software Reviews

    Help Desk Software Reviews Articles

    8 Free Multi-Channel Help Desk Software Options for Startups

    8 Free Multi-Channel Help Desk Software Options for Startups

    If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.

    Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

    Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

    Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to learn the secret of his success, and to understand how Jitbit can help companies both small and large supercharge their help desk team.

    Zendesk for Web-based Help Desk Software

    Zendesk for Web-based Help Desk Software

    Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications.

  • Social Customer Support Software

    Social Customer Support Software Articles

    "Let's Stop the Robots": UserVoice Summit Explores the Future of Customer Support

    UserVoice's Summit in San Francisco celebrated the launch of its brand new Touchpoint Toolkit, where the discussion centered on how customer support is leaning into the values of transparency and friendly, casual interactions. This brings into question something that any business who has customers should be asking themselves: are customers getting the right experience from support team? If not, it's time to ditch the robot and build a friendlier UX.

    The Case for Social Customer Support

    The Case for Social Customer Support

    In the past few years numerous businesses have experimented with using social media as an avenue for delivering customer support. Today, leading companies like Comcast and Home Depot operate successful social support campaigns. Their efforts are built upon software developed by vendors in the burgeoning social support/social help desk software segment.

    Desk.com Puts Social Into The Help Desk Environment

    Desk.com Puts Social Into The Help Desk Environment

    Help desk software might not be the most exciting field at first glance, but Desk.com's approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce, brings a novel spin to social customer support capabilities.

  • View All Blog Posts

    Top Customer Service Blog Posts

    6 Must-Have Features for a Customer Service Solution

    6 Must-Have Features for a Customer Service Solution

    Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt. Covering a spectrum of inbound and outbound channels, these solutions have nestled their way into the day-to-day operations of enterprise corporations and SMBs alike -- and for good reason. According to an American Express Survey in 2011, 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service.

    8 Free Multi-Channel Help Desk Software Options for Startups

    8 Free Multi-Channel Help Desk Software Options for Startups

    If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.

    5 Vendors Who Put the

    5 Vendors Who Put the "Social" in Social Engagement Software

    Socially driven solutions enable you to connect more directly with customers, keep up to date with important contacts and provide deep analytics for your most motivated employees. Read on to learn about 5 vendors who are putting the "social" in social engagement tools.

Popular Customer Service Solutions

Salesforce Desk.com

Salesforce Desk.com

Salesforce Desk.com is a customer service solution that centralizes social media accounts and ensures optimized email and chat response times from anywhere.

PhaseWare Tracker

PhaseWare Tracker

PhaseWare Tracker provides your company with all the tools for customer management, complaint management, time tracking and SLA compliance.

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus allows companies to efficiently manage customer tickets, accounts and contact information.

TrackerRMS Support Tracker

TrackerRMS Support Tracker

TrackerRMS Support Tracker is built with a suite of applications to help businesses better manage ongoing customer support and interaction.

Freshdesk Customer Support Software

Freshdesk Customer Support Software

Through customized tickets and helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in an efficient manner.

TechExcel CustomerWise

TechExcel CustomerWise

TechExcel CustomerWise is a powerful and effective on-premise CRM software solution for customer service and support.

Top Customer Service Experts