Customer Service Software
Research and reviews for customer service software
Side-by-side comparisons of leading customer service software
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About Customer Service SoftwareCustomer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:
- Salesforce Service Cloud>
- Avaya Contact Center Platform>
- KANA Enterprise
- SAP CRM for Service
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Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business -- some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt.
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.
In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.
Popular Customer Service Solutions
Salesforce Desk.com helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud--mobile; it's mobile, social-centric, simple to use and affordable.
Freshdesk is a customer support software solution that manages all of your customer support areas in one place. This software allows you to regulate customer emails, social media channels, community forums, time tracking and review customer satisfaction.
Zoho Support is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, Zoho Support fits the needs and budget of any organization.
Zendesk customer service software enables businesses large and small around the world to deliver rapid, quality response to customer support queries with easy-to-use browser-based technologies. A clean, visually-appealing interface decreases training-time for new agents and ensures holistic, error free customer support interactions.
HEAT Service and Support cuts costs by automating routine tasks, increasing first call resolution and consolidating and integrating service and support operations.
Deskero combines the traditional elements of help desk software with the most modern ways to engage with customers. The product is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.