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Customer Service Software
Research and reviews for customer service software

Looking for your next help desk software?

Find leading solutions here.

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Side-by-side comparisons of leading customer service software

Find your perfect fit here.

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Looking for your next help desk software?

Find leading solutions here.

Download Now

Side-by-side comparisons of leading customer service software

Find your perfect fit here.

Download FREE Report
About Customer Service Software

About Customer Service Software

Customer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:
  • Salesforce Service Cloud
  • Avaya Contact Center Platform
  • KANA Enterprise
  • SAP CRM for Service
  • Help Desk Software

    Help Desk Software Articles

    Help Desk vs. Service Desk: What’s the Difference?

    Help Desk vs. Service Desk: What’s the Difference?

    A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk” - are used interchangeably. Are they the same? What do they do? Do you need both? Here we break down the crucial distinctions between the two.

    8 Free Multi-Channel Help Desk Software Options for Startups

    8 Free Multi-Channel Help Desk Software Options for Startups

    If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.

    Zendesk for Web-based Help Desk Software

    Zendesk for Web-based Help Desk Software

    Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications.

  • Trends in Customer Service Software

    Trends in Customer Service Software Articles

    Ultimate Customer Service Showdown: Zendesk vs Desk.com

    Ultimate Customer Service Showdown: Zendesk vs Desk.com

    Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business -- some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.

    Deskero Help Desk Platform: An Exclusive Product Review

    Deskero Help Desk Platform: An Exclusive Product Review

    With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge base management system, Deskero provides your company with an all-in-one point of contact for valuable customers.

    6 Must-Have Features for a Customer Service Solution

    6 Must-Have Features for a Customer Service Solution

    Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt.

    4 Strategies to Deliver Exceptional Customer Service in 2013

    4 Strategies to Deliver Exceptional Customer Service in 2013

    Whether you cater to individuals, groups, or other businesses, customer service practices can make or break your business. 73% of customers have spent more with a company because it has a great customer service track record. No matter how great your customer service is, there are always ways to improve your service and wow your customers.

  • View All Blog Posts

    Top Customer Service Blog Posts

    Ultimate Customer Service Showdown: Zendesk vs Desk.com

    Ultimate Customer Service Showdown: Zendesk vs Desk.com

    Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business -- some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.

    6 Must-Have Features for a Customer Service Solution

    6 Must-Have Features for a Customer Service Solution

    Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt.

    8 Free Multi-Channel Help Desk Software Options for Startups

    8 Free Multi-Channel Help Desk Software Options for Startups

    If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    Behind the Software: Q&A with Freshdesk's Dilawar Syed

    In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.

Popular Customer Service Solutions

Salesforce Desk.com

Salesforce Desk.com

Salesforce Desk.com is a customer service solution that centralizes social media accounts and ensures optimized email and chat response times from anywhere.

PhaseWare Tracker

PhaseWare Tracker

PhaseWare Tracker provides your company with all the tools for customer management, complaint management, time tracking and SLA compliance.

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus allows companies to efficiently manage customer tickets, accounts and contact information.

TrackerRMS Support Tracker

TrackerRMS Support Tracker

TrackerRMS Support Tracker is built with a suite of applications to help businesses better manage ongoing customer support and interaction.

Freshdesk Customer Support Software

Freshdesk Customer Support Software

Through customized tickets and helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in an efficient manner.

TechExcel CustomerWise

TechExcel CustomerWise

TechExcel CustomerWise is a powerful and effective on-premise CRM software solution for customer service and support.

Top Customer Service Experts