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Articles on Trends in Customer Service Software

Ultimate Customer Service Showdown: Zendesk vs Desk.com

Ultimate Customer Service Showdown: Zendesk vs Desk.com

Posted June 2, 2015 by David Self

Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your… Read More 

6 Must-Have Features for a Customer Service Solution

6 Must-Have Features for a Customer Service Solution

Posted March 17, 2015 by David Self

Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the… Read More 

Deskero Help Desk Platform: An Exclusive Product Review

Deskero Help Desk Platform: An Exclusive Product Review

Posted September 24, 2013 by Ashley Dotterweich

With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More 

Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson

Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson

Posted August 12, 2013 by Kristin Crosier

Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about… Read More 

4 Strategies to Deliver Exceptional Customer Service in 2013

4 Strategies to Deliver Exceptional Customer Service in 2013

Posted December 13, 2012 by Ashley Dotterweich

Whether you cater to individuals, groups, or other businesses, customer service practices can make or break your business. 73% of customers have spent more with a company because it has a great customer service track… Read More 

About Kana Customer Service Software

About Kana Customer Service Software

Posted February 21, 2012 by Ronny Cheng

A world leader in multi-channel customer service, KANA offers integrated solutions that allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and web self-service. With KANA,customer service software, customers… Read More