KANA is a world leader in multi-channel customer service. KANA’s integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it.
Built for the enterprise environment, KANA customer service solutions are enhancing service quality and efficiency in more than 600 companies worldwide, including approximately half of the world’s largest 100 companies.
The company’s service offerings include:
Global 2000 enterprises are taking advantage of KANA solutions to increase customer satisfaction, drive down service costs and generate additional revenue. KANA’s clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%.
Global 2000 organizations across the industrial spectrum use KANA solutions including financial services, telecommunications, healthcare, high technology, manufacturing, retail and services industries. Customers such as ADP, Cigna, GAP, GM, Hewlett-Packard, Kaiser Permanente, Kodak, Palm, priceline.com, SBC, Siemens, Sony, Sprint, State of California, and Yahoo!.
Looking for more information on customer service software? Download Business-Software.com’s free Top 10 Customer Service reports, which include comparisons of the best customer service software and top help desk platforms on pricing, features, delivery model and more. For additional reading material, visit Business-Software.com’s Customer Service resource page.