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Zoho Support Review

Product Snapshot

Pricing
  • $25/agent/month (Enterprise)
  • $12/agent/month (Professional)
  • Free Edition


Small Businesses and Do-It-All Teams

  • $99/month (Express 200)
  • $49/month (Express 100)
  • $24/month (Express 50)
Technology

Zoho Support is available as a SaaS solution that requires no additional hardware.

Select Customers

WB Engineering Inc, Rachael Maddison Creative, Snapdragon Services Inc, Incept 3D

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About Zoho Support

Zoho SupportZoho Support is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, Zoho Support fits the needs and budget of any organization. Automated support, self-service management, and customization options are available as well.

About Zoho
Zoho Corporation is a privately-held company established in 2005. Zoho provides over 50,000 customers with integrated CRM, office suite and other business applications from offices in the San Francisco Bay Area, New Jersey, Austin, Singapore, Chennai, Beijing and Tokyo. Winner of TechCrunch’s “Best Enterprise Start-up” 2007 award, PC World’s 2008 “25 Most Innovative Products Award”, and InfoWorld 2009’s “Product of the Year” award, Zoho is a recognized leader in SaaS CRM and office-productivity applications.

Zoho Support Key Features

  • Ticket management
  • Social integration
  • Customized field for accounts and contacts
  • Contracts and Service Level Agreements
  • Knowledgebase of articles
  • Alerts and notifications
  • Reports and dashboards
  • Product catalog management
  • Customer support portal
  • Data-sharing rights capabilities
  • Field-level security capabilities
  • URL branding


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