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HELP DESK

Helpsumo Review

Product Snapshot

Product Pricing

Platform available as a free version and in multiple plans:

  • Baby Plan: $14.95 per agent
  • Sumo Plan: $24.99 per agent
Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes and across multiple industries.

Select Customers

Contact vendor directly for case studies.

About Helpsumo

Helpsumo Helpsumo is online helpdesk software that assists users in providing customer support via ticket systems, email, social media and live chat. The platform also provides a knowledge cataloging tool that identifies and saves user queries in order to build a customer self-help portal.

The software provides businesses with a media manager function that allows admin and staff to upload images and PDF files for use in articles, FAQs and videos published to the self-help portal. Additionally, the platform enables users to interact with customer base through social media (Facebook, Twitter), unlimited customer accounts and registration form generation tools

About the Company

Helpsumo is help desk and customer service software.

Helpsumo Key Features

  • VOIP integration services
  • Mobile ready access via responsive HTML5 design
  • Intuitive interface that allows customers to log-in without re-entering information
  • Social media ticket system
  • Email aggregation

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