Platform available as a free version and in multiple plans:
Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with businesses of all sizes and across multiple industries.
Contact vendor directly for case studies.
Helpsumo is online helpdesk software that assists users in providing customer support via ticket systems, email, social media and live chat. The platform also provides a knowledge cataloging tool that identifies and saves user queries in order to build a customer self-help portal.
The software provides businesses with a media manager function that allows admin and staff to upload images and PDF files for use in articles, FAQs and videos published to the self-help portal. Additionally, the platform enables users to interact with customer base through social media (Facebook, Twitter), unlimited customer accounts and registration form generation tools
Helpsumo is help desk and customer service software.