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HELP DESK

JitBit Helpdesk Review

Product Snapshot

Product Pricing

Four different price packages for hosted version (JitBit also offers an on-premise version)

  • Freelancer: $29 per month
  • Startup: $69 per month
  • Company: $129 per month
  • Enterprise: $249 per month
Technology

JitBit Helpdesk has an SaaS and On-Premise solution and requires no additional hardware for installation.

Customer Focus

The vendor works with businesses of all sizes across multiple industries.

Select Customers

Adobe, Oracle, Nokia, HP, ESPN, GE and Chevron.

About JitBit Helpdesk

JitBit Helpdesk  JitBit Helpdesk is a helpdesk platform that is a support ticket system. The platform allows users to view messages, attachments, team logs and an activity feed all in one page. The software provides an efficient user interface with a ticket grid view design, ticket categorization system a built in set of reports to measure performance over time. The software provides businesses with tools like two-way email integration, file attachments, search and canned responses.

About JitBit

Founded in 2005 and is headquartered in Edinburgh, United Kingdom.

JitBit Key Features

  • efficient user interface with a ticket grid view design
  • messages, attachments, team logs and an activity feed all on one page
  • two-way email integration, file attachments, search and canned responses
  • categorize and organize tickets
  • built-in set of reports to measure performance over time

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