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HELP DESK

JitBit Helpdesk Review

Product Snapshot

Product Pricing

Product is available in multiple plans and deployments. Contact vendor directly for pricing details.

Technology

Product is available as either an on-premise or SaaS solution.

Customer Focus

Vendor works with businesses of all sizes across multiple industries.

Select Customers

Adobe, Oracle, Nokia, HP, ESPN, GE and Chevron.

 

About JitBit Helpdesk

JitBit Helpdesk JitBit Helpdesk is helpdesk software equipped with a support ticket system, and allows users to view messages, attachments, team logs and activity feed within a single interface. The platform tracks support tickets, integrates with existing mailbox systems, and displays all current tickets and related information in sortable and filterable grid view.

The software enables users to review current statistics, perform bulk operations, and is equipped with ticket management functionality including multiple ticket assignment to agents, ticket merges, closure and deletion. Additionally, the platform is equipped with multiple lists modes including ‘all’, ‘in progress’, and ‘unanswered’.

About the Company

JitBit was founded in 2005 and is headquartered in Edinburgh, United Kingdom.

 

JitBit Helpdesk Key Features

  • Integrates with Active Directory, JIRA, GitHub, and Dropbox
  • Offers free helpdesk applications for iPhone and Android
  • Single sign-on and security functionality
  • Document, screenshot and PDF attachment capabilities
  • Two-way email ticketing system

 

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