Product is based on number of agents – contact vendor directly for pricing details.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with companies of all sizes.
Contact vendor directly for case studies.
Cayzu is a help desk software solution that streamlines the resolution of all customer service tickets with its task tracking tools. The program integrates with virtually any type of email platform and turns customer emails into cases. As a case goes through the system, users can provide a canned response, collaborate with one another on resolution and track all resolution progress.
For the more routine cases, users can set up automated rules and workflows to handle them. The product can additionally track the amount of time spent on each customer case, and users can split cases up to help with case organization. Lastly, Cayzu provides full control over customer service webpage branding.
Cayzu was founded in 2013 and is headquartered in Ontario.