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Local Tech Series: Boulder, CO

Local Tech Series: Boulder, CO

By Erin Marrs | Jul 06 2016

For those who may not be familiar one of the West’s busiest tech hubs, Boulder’s story hasn’t always been tech-based. The 1960s showed a city widely known as a home for hippies, a demographic whose ... Read More

8 Free Multi-Channel Help Desk Software Options for Startups

8 Free Multi-Channel Help Desk Software Options for Startups

By Vitaliy V. | Feb 18 2015

If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on ... Read More

Deskero Help Desk Platform: An Exclusive Product Review

Deskero Help Desk Platform: An Exclusive Product Review

By Ashley Dotterweich | Sep 24 2013

With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge ... Read More

Behind the Software with UserVoice CEO Richard White

Behind the Software with UserVoice CEO Richard White

By Ashley Dotterweich | Apr 04 2013

For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of ... Read More

5 Ways to Take Your SaaS Service Desk for a Test Drive

5 Ways to Take Your SaaS Service Desk for a Test Drive

By Doron Gordon | Mar 29 2013

Today's software customer doesn't have to rely on software reviews of questionable origin, or lists of features on a software provider's website to try to choose the best software. That's because the free trial is ... Read More

The Past (and Future) of SaaS Service Desks

The Past (and Future) of SaaS Service Desks

By Doron Gordon | Mar 25 2013

Companies large and small are seeing the wisdom in turning to SaaS for more of their enterprise software, since it avoids the problems of on-premises software, takes advantage of economies of scale, and is far ... Read More

"Let's Stop the Robots": UserVoice Summit Explores the Future of Customer Support

By Ashley Dotterweich | Mar 25 2013

UserVoice's Summit in San Francisco celebrated the launch of its brand new Touchpoint Toolkit, where the discussion centered on how customer support is leaning into the values of transparency and friendly, casual interactions. This brings ... Read More

Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

By Deniz Kuypers | Feb 27 2013

Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to ... Read More

Top 5 Cloud Help Desk Solutions to Replace Your Outdated System

Top 5 Cloud Help Desk Solutions to Replace Your Outdated System

By Amanda Andonian | Nov 23 2012

Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software ... Read More

Desk.com Puts Social Into The Help Desk Environment

Desk.com Puts Social Into The Help Desk Environment

By Mark Aspillera | Sep 11 2012

Help desk software might not be the most exciting field at first glance, but Desk.com's approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce, ... Read More