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Read the latest Help Desk software articles, news and reviews.
Zendesk for Web-based Help Desk Software
By Darlene Lin | May 24 2012
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More
Help Desk vs. Service Desk: What’s the Difference?
By Darlene Lin | Apr 05 2012
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk” ... Read More
5 Tips to Operate an Effective Help Desk
By Darlene Lin | Mar 19 2012
The effectiveness of the help desk has a direct impact on the bottom line. The help desk is the primary channel between your customers and your organization. Providing an optimal help desk experience can improve ... Read More