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ProProfs Chat Review

Product Snapshot

Product Pricing

Product is available as a free plan and in multiple packages:

  • Professional – $29 per month
  • Team – $19.99 per month
  • Business – $129 per month

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with companies of all sizes and across multiple industries.

Select Customers

Contact vendor directly for case studies.


About ProProfs Chat

ProProfs Chat ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. The platform enables support teams to resolve issues faster, provide quick answers to queries about products and services, and assure customers that they are around anytime they need support.

The software helps support teams reduce tickets, improve customer response time and satisfaction, and works to ultimately increase sales and ROI. Additionally, the platform enables users to personalize customer shopping experiences by displaying relevant offers, providing help wherever needed, and allows support executives to send proactive chat invitations to website visitors and to guide them through the sales process.

About the Company

ProProfs was founded in 2006 and is headquartered in Los Angeles, California.


ProProfs Chat Key Features

  • Lead capture tools
  • Real-time support
  • Operator-to-operator chat
  • Easily embed chat
  • Chat via web interface
  • Supports chat across multiple devices and runs on any OS
  • Record and monitor offline messages
  • Track and judge operator performance
  • Set up department-based chat
  • Hassle-free integration with other tools including CRM, CMS, ecommerce, and email marketing systems
  • Customizable chat window
  • Real-time visitor monitoring
  • Measure customer happiness levels
  • Post-chat feedback surveys
  • Integrates with Google Analytics and Adwords
  • Curtails call support expenses
  • Handle multiple chats and co-browse
  • Offer support and help on-the-go
  • Reach out to a global audience


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