Platform is available as both an on-premise and SaaS solution.
Vendor works with small, mid and enterprise-level businesses across multiple industries.
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Vision Helpdesk is a multi-channel help desk software to centralize all customer conversations via phone, chat, email, web portal, Facebook and Twitter. The platform allows users to automate ticket workflows, set up escalation rules, create alerts and define multiple ticket operations in order to improve customer response times and satisfaction levels.
The software provides businesses with multiple companies, products or brands Vision Helpdesk, which can be expanded with Satellite Help Desk to include a single centralized portal that encompasses all necessary branches. Additionally, the Vision platform offers companies an IT service desk that includes incident, problem, change, contract, release and asset management.
Vision Helpdesk was founded in 2007 and is headquartered in Nashik, India.