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Vision Helpdesk Review

Product Snapshot

Product Pricing
  • Help Desk: $7 per agent per month
  • Satellite Help Desk: $14 per agent per month
  • Service Desk: $21 per agent per month

Platform is available as both an on-premise and SaaS solution.

Customer Focus

Vendor works with small, mid and enterprise-level businesses across multiple industries.

Select Customers

Buy D Best, Comza, Consero, Cynetix, Digital Group


About Vision Helpdesk

Vision Helpdesk Vision Helpdesk is a multi-channel help desk software to centralize all customer conversations via phone, chat, email, web portal, Facebook and Twitter. The platform allows users to automate ticket workflows, set up escalation rules, create alerts and define multiple ticket operations in order to improve customer response times and satisfaction levels.

The software provides businesses with multiple companies, products or brands Vision Helpdesk, which can be expanded with Satellite Help Desk to include a single centralized portal that encompasses all necessary branches. Additionally, the Vision platform offers companies an IT service desk that includes incident, problem, change, contract, release and asset management.

About the Company

Vision Helpdesk was founded in 2007 and is headquartered in Nashik, India.


Vision Helpdesk Key Features

  • Email parsing and ticket management
  • Ticket billing
  • Automation, workflow, SLA and escalation
  • Knowledge base management
  • Help desk gamification
  • Customer survey and feedback
  • Responsive customer portal
  • Help desk security features
  • Help desk reporting
  • Mobile apps and third-party script integration


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