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HELP DESK

SOCIAL MONITORING TOOLS

Deskero Help Desk Review

Product Snapshot

Product Pricing
  • Start: 1st agent free, $4,00/agent/month
  • Grow: $12,00/agent/month
  • Business: $30,00/agent/month
  • Enterprise: $120,00/agent/month
Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with mid-sized businesses to large enterprises across multiple industries.

Select Customers

Contact vendor directly for case studies.

View Vendor's Product Page

 

About Deskero Help Desk

Deskero Help Desk Deskero is help desk software that combines the traditional elements of help desk tools with the most modern ways to engage with customers. The platform allows users to work with simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.

The software provides businesses with tools to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks. Additionally, the platform allows companies to personalize their database for tickets, clients and time entries by manually inserting any kind of field needed in their records.

About the Company

Deskero was founded in 2012 and is headquartered in London, UK.

 

Deskero Help Desk Key Features

  • Assign personal web domain name to the interface
  • Full integration with Twitter, Facebook and LinkedIn
  • Social monitor to follow relevant conversations
  • Strong knowledge base features
  • Customizable database and interface

 

Products Similar to Deskero Help Desk

  • Donnie

    Since we started using Deskero our customer care changed completely: now
    we can track and manage almost every aspect of it and we are saving so much
    time that some of our operators are now starting to get involved even of social
    networks (that before we used to ignore). The sofware is very elegant and
    supports great features such as competitors tracking and even a basic social
    monitor.

  • Karen

    Deskero might be brand new but do not let this fools you: this help desk software is here to stay. It has great features, a unique personality, an easy to use interface and supports customization to a great degree.