Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.
To better understand how trade/specialty contractors currently use technology to manage their service organizations, we conducted a study of 200 trade contractor executives. In it, current aftermarket field service practices and gaps were revealed.
Construction and contracting customers today are demanding complete through-life service for their assets. Because customers want more than just asset delivery, asset owners are undergoing a change of mindset, looking to performance-based relationships that model whole-life costs and deliver guaranteed outcomes.
76% of manufacturers will increase their use of smart devices or embedded intelligence in two years. While technology can be beneficial and necessary, the key to success will be the ability to distinguish between what is new and what is useful.
Manufacturers and high-tech companies today understand that change presents a constant challenge. Competition can come from anywhere on the globe at breathtaking speed, and risk and opportunity are often closely coupled. Keeping risk at bay, and identifying and seizing opportunity, are traits of companies that thrive in this environment. Enterprise (ERP) software is one of the main tools modern manufacturers leverage to grasp the opportunities that arise from successfully meeting challenges
In our digital, data-driven, constantly accelerating modern business environment, the use of enterprise resource planning (ERP) software is one of the principal tools companies use to manage and leverage change to maintain or improve competitive standing. For most companies, it is the most important technology they will implement to run their business.
The use of computer-based maps in organizations and across society in general is becoming pervasive. Maps make it possible to view a wide variety of information in a geographic format. And that geographically displayed data empowers people and organizations to analyze information more precisely, make more informed decisions, and improve operations.
IFS has aligned itself closely with Esri and has developed a robust integration with the Esri GIS software. This IFS integration with Esri enables geographicbased data visualization and analysis for multiple diverse purposes.
The defense industry has for some years, along with other high-tech industrial markets, been transforming from being solely engineering and manufacturing oriented to focusing on platform and asset availability. Companies are now typically judged on product availability and performance over lifecycles that might last 50 years. Suppliers are already on a transformational staircase, moving from traditional organic support, through spares inclusive maintenance arrangements, to contracted platform availability and eventually whole capability like the Voyager multi-role tanker, or the Ascent Flight Training military flying training contract in the UK.
Service organizations, both large and small, are always evaluating ways to raise productivity, respond to customers more quickly, speed issue resolution times, trim service delivery costs, and more . . . all while boosting customer loyalty. This is true for all organizations that deliver goods or services to customers, whether those customers are consumers, retail outlets, hospitals, manufacturers, or a multitude of other businesses and industries.
When your key assets are production vessels which work offshore in dozens of places around the globe, and were specially converted by engineering and shipyard partners under a complex, multi-year process, those qualities drive particular enterprise software needs. That is why selection of enterprise resource planning (ERP) by companies that own and operate floating production & offloading (FPSO) vessels brings with it a unique set of system capabilities to consider.