IFS Service Management Customer Testimonials

Testimonial from an IFS Service Management customer.

IFS Field Service Management Associa Customer Story

Property management company Associa has leveraged cloud technology to improve efficiency and work order management for its mobile service force. By implementing IFS Field Service Management (FSM) solution, Associa was able to accomplish:

• Improved service level agreement (SLA) oversight and compliance
• Standardize its work order processes
• Increase billable hours

IFS Field Service Management NEE Customer Story

Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Field Service Management so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.

The Connected Service Business

Service providers must ensure on-time performance of mission-critical tasks while optimizing remotely deployed workforces. A new wave of technologies and increased pressure to provide excellent service are forcing the field service industry to adapt. This will continue as customer expectations increase and industry competition continues to grow.

TH Hill Gets the Big Picture with IFS Field Service Management

Thanks to IFS Field Service Management, TH Hill, has achieved greater business transparency and can focus on the value aspects of its offering to its customers in the oil and gas industry around the globe. The enterprise software from IFS has also helped the US-based engineering and quality management consultancy to grow its revenue as a result of the higher degree of process automation it enables and the fact that resource management capabilities are considerably enhanced.