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– Social Dynamx Review
Our Verdict
Technology
Social Dynamx is a cloud based solution that requires no additional hardware for installation.
Customer Focus
Customer Service Managers, Social Media Managers, Marketing Managers, Sales Managers.
Best for
EnterpriseMid-Size BusinessMulti-National Enterprise
About Social Dynamx
Social Dyanmx provides customer care applications such as campaign management and e-mail marketing specifically for organizations that have a large number of contacts or are very customer service focused.
Based in Austin, Texas, Social Dynamx works towards changing the partnerships companies have with their customers in all social channels.
Social Dynamx Key Features
- Role Based User Interface
- Automated Prioritization and Matching
- Advanced Conversion Management
- SLA Based Metrics
- Enterprise Grade Workflow
- SLA Tracking
- Bottlenecks and Backlogs Spotting
- Tailored Management Objectives
