Ernan Roman Direct Marketing

Ernan Roman Direct Marketing’s Customer Experience strategies achieve consistent double-digit increases in response and revenue for their clients, which include IBM, MassMutual, QVC, Microsoft, and Symantec Corp. As a leader in providing Voice of Customer research-based guidance, ERDM has conducted over 9000 hours of interviews with their clients’ customers and prospects, to gain an in-depth understanding of their expectations for high-value relationships. The results achieved by ERDM’s VoC-based strategies earned Ernan Roman induction into the Marketing Hall of Fame.