February 29th, 2012 | | Comments Off on Is Your Warehouse Ready for the Upswing?
Smart companies see technology as a way to continually increase productivity and operating efficiency – whether or not business is booming. The centerpiece for supply chain execution – the warehouse management system (WMS) – is an excellent place to start preparing your business for the impending return of the bull market. A well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation and increase customer satisfaction.
February 29th, 2012 | | Comments Off on GoToAssist White Paper: ASP – The Great Customer Experience
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.
February 29th, 2012 | | Comments Off on GoToAssist White Paper: Driving IT Help Desk Efficiency with Customer Centric Remote Support
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
February 29th, 2012 | | Comments Off on Customer Intimacy with Assisted Support
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
February 29th, 2012 | | Comments Off on Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.
February 29th, 2012 | | Comments Off on Delivering Improved Service More Efficiently
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.
February 29th, 2012 | | Comments Off on It’s Time to Review – and Renew – Your Telecommuting Policy
Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.
February 29th, 2012 | | Comments Off on Professional Services Automation Drives Profit
Professional services automation (PSA) is changing the way professional advisory firms run their business. For consulting agencies working in competitive markets, it can’t come soon enough.
February 29th, 2012 | | Comments Off on How 3 Contact Centers Were Empowered to Succeed
For years, companies have talked about the importance of the customer and what it means for the organization; but without actions to support the words, such campaigns mean very little.
February 29th, 2012 | | Comments Off on How Successful ERP Selections Are Made
When comparing ERP systems, functionality should be considered against the backdrop of the entire package – its technology and its vendor. Only by doing so can manufacturers ensure they make a right and lasting choice.
