In today’s competitive market, it has become crucial for manufacturers and distributors to adopt key performance indicators (KPIs) to meet customer demand and drive efficiency throughout the supply chain.
As CRM programs have increased in popularity and effectiveness, some best practices have emerged that can make an impact on your sales numbers.
From receiving inbound products to shipping outbound orders, warehouse performance can impact efficiency, productivity, and the bottom line. The strategies provided in this free white paper can help you to improve your warehouse operations and realize maximum performance every step of the way.
If you want your webinar to reach your target audience, you have to think about the best way to market it through emails, social media, and the landing page itself. Here are some must-follow best practices for successfully planning and marketing your webinar.
In this white paper, discover the various strategies you can employ after your online event to ensure that your company continues to see returns on the time and resources spent in creating the webinar.
Social media is everywhere. While it has been used by businesses to improve their branding efforts, social media is now making its way into ERP solutions. ERP solutions that integrate social media tools are doing so to help improve communication and collaboration throughout the company. Could an ERP solution with social media tools be the right solution for your company?
The call center often acts as the primary interaction point between your customer and your company. Your call center agents, who manage these interactions, are the backbone of your contact center. As such, it is imperative that you manage the performance of your call center agents to drive optimal success.
FinancialForce.com is a major player in the world of cloud accounting solutions, and their services have a proven track record of increasing a company’s profitability. FinancialForce accounting can support small businesses to global enterprises. It is designed to be easy to learn, use, and maintain, yet provides customizing tools so that every business can maximize the software’s functionality.
Your agents are at the heart of your call center operations, driving customer interactions that can lead to increased retention and revenue. Without a clear strategy to support and train the agent base, your call center risks high agent attrition rates, leading to higher costs, lower performance, and poor customer service.
The contact center serves as the primary interaction point between you and your customers. To drive success, you must be able to deliver the optimal customer experience. Learn what steps to take to build an effective contact center that will enable you to consistently deliver excellent customer service.