Customers turn to logistics services providers (LSPs)/third party logistics (3PL) companies because they expect that you will be able to run their warehousing and transportation operations more efficiently and cheaply than they can run it themselves.
Pulse has enabled Hall’s to institute changes that likely would not have been possible without the ability to monitor the real-time activities in the warehouse, Jayne says.
This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
In this turbulent market, leading industry analysts suggest that manufacturers stabilize their respective businesses, protecting them from excessive risk and ensuring that the enterprise has the liquidity necessary to weather the crisis.
Manufacturing in the U.S. is getting tougher all the time and the pressure is unrelenting. To remain competitive, you must continually cut costs, increase productivity and improve quality, while at the same time offering better service, faster delivery and lower prices.
Smart companies see technology as a way to continually increase productivity and operating efficiency – whether or not business is booming. The centerpiece for supply chain execution – the warehouse management system (WMS) – is an excellent place to start preparing your business for the impending return of the bull market. A well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation and increase customer satisfaction.
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.