Finding Hidden Warehouse Profits
Pulse has enabled Hall’s to institute changes that likely would not have been possible without the ability to monitor the real-time activities in the warehouse, Jayne says.
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Five Tips for Better Virtual Meetings
This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
Focus on Financials
In this turbulent market, leading industry analysts suggest that manufacturers stabilize their respective businesses, protecting them from excessive risk and ensuring that the enterprise has the liquidity necessary to weather the crisis.
Get ERP Right the First Time – A Practical Guide to Selecting and Implementing a New ERP System
Manufacturing in the U.S. is getting tougher all the time and the pressure is unrelenting. To remain competitive, you must continually cut costs, increase productivity and improve quality, while at the same time offering better service, faster delivery and lower prices.
Is Your Warehouse Ready for the Upswing?
Smart companies see technology as a way to continually increase productivity and operating efficiency – whether or not business is booming. The centerpiece for supply chain execution – the warehouse management system (WMS) – is an excellent place to start preparing your business for the impending return of the bull market. A well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation and increase customer satisfaction.
GoToAssist White Paper: ASP – The Great Customer Experience
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.
GoToAssist White Paper: Driving IT Help Desk Efficiency with Customer Centric Remote Support
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Customer Intimacy with Assisted Support
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.
Delivering Improved Service More Efficiently
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.