When selecting a call center technology, many factors must be considered. The underlying strength of the technology is crucial. But the most important element is to select a solution that is in tune with the focus of the business: both short-term and long-term goals must be taken into consideration.
Web conferencing tools have become a strategic asset for financial services firms in capital markets and banking—whether their goals are to improve customer service through high-touch yet low-cost exchanges, reduce operational expenses, or improve compliance and security. The following examples illustrate how online collaboration and eLearning solutions from Adobe are enabling institutions to compete successfully in the highly commoditized and regulated financial services market.
In their efforts to improve patient care, reduce costs, and support compliance, many healthcare organizations and hospitals are turning to web conferencing and eLearning solutions. The following examples illustrate how online collaboration and eLearning solutions from Adobe enable healthcare organizations to maximize limited staffing resources, revamp training initiatives, reduce costs, support compliance, and elevate the level of patient care in delivering vital healthcare services.
The leaders of Finance are more and more becoming leaders of their companies. By no means are CFOs, controllers, or VPs of Finance taking over corporate leadership en masse. But they are increasingly being charged with being a part of that leadership, strategically and tactically. Internally, Finance as a department or group is responsible for the most critical aspects of any firm. Externally, Finance is the face of the firm to regulators, lenders, partners and, in many cases, the public at large. In severe economic situations, Finance has the responsibility for establishing, managing, or restoring public trust in a firm.
Competitive and technological changes in the pharmaceutical industry—powerful new drug chemistries, innovative R&D partnerships, and enhanced sales and marketing strategies—are transforming how pharmaceutical and biotechnology companies operate.
The basics of ISO 9000 certification include the creation of a Quality Policy, documentation of all processes, and the implementation of solid performance metrics.
The QA testing process involves a large team of players that go far beyond those that are actually developing the software. Continuous input must be recognized from multiple stakeholders throughout the entire project lifecycle.
CRM systems often do a better job at making things easy for your employees. Better lead management, opportunity management, and […]
Data leakage is a major problem that can cost companies substantial amounts of money, which is why document management software is so necessary to data security.
In this paper we respectfully present our conclusion, namely that some LEAN initiatives can be hugely strengthened with a synergistic ERP implementation and vice versa, whereas in other cases the two efforts should really be viewed as separate initiatives and managed independently from each other. This is, however, not an open ended “it depends on what you want” answer; we conclude that specific LEAN initiatives will eventually fail without considerable attention to specific ERP aspects but that other specific LEAN initiatives and specific ERP functionality have little in common.