This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.
Effective communication and remote relationships are the keys to success in the virtual world. Associates, team members, and clients need to have effective remote relationships in order to thrive in today’s continually developing marketplace.
When choosing a web conferencing provider, you’re not just looking for a tool; you’re looking for a communications partner. Fortunately, there are dozens of web conferencing providers and services to choose from.
Effectively engaging prospects is one of the greatest challenges you’ll encounter with a virtual sales presentation. If you don’t hold a prospect’s attention, you probably won’t make the sale.
Your website should be the first, last and best touch-point for prospects, customers and partners. To ensure your website is fulfilling this promise, your Web CMS should support these top 10 capabilities for successful websites.
When the economy is moving at the rate of molasses, businesses are sure to feel the slow down. Sales can drop, and short-term credit becomes difficult to obtain. Many companies’ default position is to attempt to improve cash flow by cutting costs. Since it is prudent business practice to review major expenditures and see where dollars can be freed up, inventory is often the first area to feel the slash of the red pen.
Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new white paper takes an in-depth look at the uses and costs of traditional audio conferencing, as well as the multitude of cost and productivity benefits companies realize with computer-based audio conferencing.
Service desks can employ the best agents in the world, or run the most sophisticated technologies, but without effectively combining the two, and directing their interactions based on sound processes, they won’t deliver service and support that differentiates. Some service transformation tools, such as remote support, not only improve customer service delivery, but positively impact employees and business processes as well.