CA Service Desk Manager r12.6 video demonstration on the new features in releases 12.6. They focus on analyst productivity enhancements and UI refresh. These are in addition to the full featured Service Desk Management solution.
Self-Service with CA Service Desk Manager 12.6. Empowering analysts to lower MTTR and increase first call resolution by using Support Automation.
Know the list of new features and their benefits in our latest release 8. ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively.
A Simple Overview of ITIL for those who don’t have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for your organisation.
You’ll find a lot to like about the new Microsoft Lync 2010. Things that will make it easier than ever to reach out, share your thoughts, and work virtually with others.
This video is provided as part of the Microsoft Lync Adoption and Training Kit. Self-paced training videos can be posted to a company’s internal Intranet site and/or incorporated into a company’s training plans.
Online meetings can help a social business activate networks of people that apply relevant content and expertise to improve and accelerate how things get done. Online meetings (web conferencing) allow rich collaboration within professional networks around the world—inside or outside the enterprise.
Browser-based chat client option lets you use a zero-download client to support thin client strategies.
Learn how IBM Sametime Unified Telephony provides a simple entry point for Enterprise Voice-over-IP (VoIP) with this short product demonstration video.
Creating a high-performance sales team that consistently exceeds expectations isn’t science fiction.