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Mitch Perkal

Staff Writer, Aspect Software
Expert in CRM, Cloud Computing, Social Media Management and Call Centers

Mitch Perkal writes on behalf of Aspect Software, a global provider of workforce management software, call center solutions, and predictive dialers. Aspect helps you build, enhance and sustain stronger relationships with your customers by uniting your enterprise with next-generation customer contact solutions. For more information, visit

Aug 4, 2013
Mitch Perkal wrote this post:
The Future of Unified Communications for Contact Centers

As businesses feel increasing pressure to improve the efficiency of their contact centers, it is imperative that they employ unified communications. For those who are not familiar, unified communications is the process of integrating today’s broad range of advanced tools, technologies and applications to create real-time unified messaging to communicate with consumers.

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