The rise of the Internet, the creation of a global fiber-optic network, and the rapid development of long distance communication technologies has made it very easy for people all over the world to work together. With the various platforms to plug and play, collaborate and share knowledge, people are more connected than ever before. These new communication technologies give teams a great advantage by providing many options that didn’t exist before, such as allowing employees to work from their homes locally or by working together in teams across the continents. However, even with the array of communication technologies available, there is still several key collaboration challenges that globally distributed software quality assurance team’s must overcome.
As more and more companies turn to experienced testing companies to augment their testing, or create their own offshore presence, management is tasked with multiple challenges. The purpose of this whitepaper is to outline six key ingredients for overcoming the challenges of managing a globally distributed team: Geography, Culture, Communication, Leadership, Trust and Objectives.