Choosing the Right Solution: Customer Service and Support Software
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Choosing the Right Solution: Knowledge Management for Customer Service and Support
The practical need for customer service and support software is fairly clear: you have customers, you provide customer service to them, and you need an established set of tools to organize, track, and measure these services. Many software solutions available today offer the tools you need; however, it’s necessary to understand your specific needs before comparing products.
This guide will help narrow your requirements and provide a framework for comparison as you look to find a customer service and support solution that best fits your company’s needs.
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