Choosing the Right Solution: Issue Tracking Software for Customer Service and Support
When it comes to issue tracking software, the practical need is fairly clear: you have customers and/or employees to support, and you need an established set of tools to organize, track, and measure these services. Many software solutions available today offer the tools you need; however, it’s necessary to understand your specific needs before comparing products.
This guide will help narrow your requirements and provide a framework for comparison as you look to find an issue tracking solution that best fits your company’s needs.
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