Customer Service Channel Trends Study
When we first set out to research the state of the customer service market in 2012, we made sure to build a survey we could repeat each year to track changes in the evolving topics of customer service.
We interviewed more than 400 practitioners and asked questions spanning from organizational tactics to results. We followed up with conversations in some cases, and compared and contrasted the data to last year.
This year’s most interesting findings:
Register below to download the principal findings, interesting crosstabs and historical trends in customer service.