Delivering Value with Automation – Volume III: Optimizing Software Management
IT professionals under pressure to do more with less should take a serious look at automating software management processes. The benefits are not confined to cost control. Using policy-based compliance to drive and automate provisioning reduces software management costs while increasing process transparency for governance and compliance. Automating software installation helps service desk agents increase first-call resolutions, reduce labor costs, and increase end user productivity. Using automation to proactively manage software upgrades yields the dual benefit of reduced labor costs and improved availability. In these times of tightening budgets, automating software management is no longer a luxury; it’s a necessity.
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