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Embracing Change Head-On: The Advantages of Cloud-Based Contact Center Software Solutions

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Embracing Change Head-On: The Advantages of Cloud-Based Contact Center Software Solutions
In the contact center business, change is constant. New client? Great. New program or product? Exciting! New selling process for your agents to learn? Challenging, but often essential. But for small businesses and large enterprises alike, efforts to outsource agents, expand to new geographies or open new contact center can represent daunting change, putting a real strain on both people and technology—especially technology. Why is this true?

In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared. Does this strategy make sense for your organization? Let’s find out.

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