Free IDC Analyst brief: Deliver Better Customer Experience with Community

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Free IDC Analyst brief: Deliver Better Customer Experience with Community
Download this brief to learn about the customer experience technology you can’t afford to ignore. In this brief, Michael Fauscette, Group VP of Business Solutions at IDC, explains why a customer community platform should be an integral part of your customer experience strategy.

Learn how a customer community platform can help you:

• Identify and incentivize brand advocates to be your best marketers
• Drive product innovation based on real-time feedback from your customers
• Provide immediate, self-service support which reduces support tickets, while keeping satisfaction levels high

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