Achieving resiliency is an important consideration—and tactic for growth. Resiliency means the system has the ability to “adapt to changing circumstances while maintaining its central purpose.” This is increasingly important as manufacturers must delegate responsibility for building customer relationships to more people in the organization.
Download this white paper from IDC which provides insights on this important concept. Learn how companies can become “simple at the core and diverse at the edges” and balance the need for process standardization with the need for flexibility and the ability to adapt to change.
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