Leveraging Your IT Service Management Solution for Business Process Automation
To excel in an increasingly competitive business environment, organizations need to automate business processes wherever possible. They are looking to IT for help. Traditional business process automation tools, however, are difficult and expensive to implement, maintain, support, and use. What’s more, they are typically siloed by business function. So multiple tools are required to meet the needs of multiple departments. This not only drives up costs but also hampers the ability to automate end-to-end business processes that span multiple functions and departments.
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