Modifying and Maintaining ERP Systems: The High Cost of Business Disruption
Today’s enterprise resource planning (ERP) systems are challenged to provide the architectural agility necessary to support businesses in a high-change, global environment (e.g., to accommodate merger and acquisition [M&A] activity, new financial or regulatory requirements, organizational restructuring, or new business processes). A recent IDC survey shows that the negative impact of business disruptions attached to ERP modifications is simply too high: a 20.9% decline in stock price, a 14.3% revenue loss due to delayed product launches, and a 16.6% decline in customer satisfaction. Reported losses from survey respondents making ERP changes range from $10 million to over $500 million.
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